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Bloemfontein: CALL CENTER AGENTS posted by KETHELO GROUP

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Job Description

Key Responsibilities:
Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliv
eries and build and maintain good customer relationships.
Deliver customer services in line with agreed processes which includes but is not limited to:
Pricing checks
Ordering and variance follow up on exceptions and outstanding orders
Tele-sales and promotional calls to upsell
Returns minimization
Identifying in-store merchandising issues and reporting this to the manager
Keeping accurate records as needed per customer.
Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
Identify on hold customer orders and price exceptions and escalate to manger.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Free State

The IT and computer industry is a dynamic and growing sector in Free State, South Africa, typically offering a range of job opportunities for individuals with the right skills and experience. Generally, this field is driven by the need for technology to support various sectors, including finance, manufacturing, and healthcare. As a result, careers in IT and computer science are often sought after, particularly among young professionals and those looking to transition into the industry.

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Typically, salaries for roles within the IT and computer industry can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may offer salary ranges of R400 000 – R600 000 per annum, while senior roles can command higher salaries, often in excess of R1 million per annum. However, it is essential to note that actual salaries can vary significantly depending on the specific circumstances, and these figures should be taken as rough estimates rather than exact values.

Common skills for roles within the IT and computer industry include proficiency in programming languages such as Java or Python, experience with software development methodologies like Agile, knowledge of data analytics and machine learning algorithms, and understanding of cybersecurity principles. Additionally, many employers also value strong communication and problem-solving skills, as well as the ability to work collaboratively as part of a team.

Industry sectors that commonly employ IT and computer professionals include the financial services sector, technology industry, manufacturing sector, and public sector institutions. These roles often require individuals to be adaptable and flexible, with a willingness to learn new technologies and apply them in innovative ways.

Career development opportunities within the IT and computer industry are numerous and varied. Typically, experienced professionals can move into senior leadership positions or take on specialist roles, such as cloud architect or cybersecurity consultant. Many employers also invest in ongoing training and development programs, allowing employees to upskill and reskill throughout their careers. With a strong foundation of skills and experience, individuals can enjoy long-term career prospects and professional growth within this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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