Job Description
Key Account Manager (Account Management | Customer Success | Revenue Expansion)
Location: Office-basedwith periodic merchant visits
Employment Type: Permanent | On-site
Turn relationships into revenue. Data into decisions. Merchants into long-term partners.
This is a strategic, consultative commercial role for someone who loves building relationships, analysing performance, and growing accounts over time.
As a Key Account Manager, youll act as trusted advisor to an established merchant base, helping clients unlock the full value of an integrated fintech platform spanning payments, capital, software and VAS.
Think Customer Success meets Commercial Account Management.
What youll be doing
Drive revenue growth through structured upsell and cross-sell strategies
Analyse merchant data to identify opportunities and churn risks
Proactively retain and reactivate merchants
Build strong relationships via regular check-ins, education sessions and tailored support
Maintain CRM discipline and performance reporting
Collaborate with Growth Executives and internal teams to align growth strategy
What you bring
? 3+ years experience in Account Management, Customer Success or Commercial Sales
? Strong analytical mindset and CRM proficiency
? Fintech / financial services / merchant services experience (advantage)
? Matric (tertiary qualification in Business / Commerce / Marketing advantageous)
? Excellent communication and relationship-building skills
? Drivers licence and own vehicle
Success looks like
Revenue growth across your merchant portfolio
Increased product penetration
Reduced churn
High client engagement
Clean CRM reporting
Youll thrive here if you are
Commercially sharp
Consultative by nature
Relationship-driven
Data-led
Comfortable owning outcomes
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Free State
The IT and computer industry is a dynamic and growing sector in Free State, South Africa, typically offering a range of job opportunities for individuals with the right skills and experience. Generally, this field is driven by the need for technology to support various sectors, including finance, manufacturing, and healthcare. As a result, careers in IT and computer science are often sought after, particularly among young professionals and those looking to transition into the industry.
Typically, salaries for roles within the IT and computer industry can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may offer salary ranges of R400 000 – R600 000 per annum, while senior roles can command higher salaries, often in excess of R1 million per annum. However, it is essential to note that actual salaries can vary significantly depending on the specific circumstances, and these figures should be taken as rough estimates rather than exact values.
Common skills for roles within the IT and computer industry include proficiency in programming languages such as Java or Python, experience with software development methodologies like Agile, knowledge of data analytics and machine learning algorithms, and understanding of cybersecurity principles. Additionally, many employers also value strong communication and problem-solving skills, as well as the ability to work collaboratively as part of a team.
Industry sectors that commonly employ IT and computer professionals include the financial services sector, technology industry, manufacturing sector, and public sector institutions. These roles often require individuals to be adaptable and flexible, with a willingness to learn new technologies and apply them in innovative ways.
Career development opportunities within the IT and computer industry are numerous and varied. Typically, experienced professionals can move into senior leadership positions or take on specialist roles, such as cloud architect or cybersecurity consultant. Many employers also invest in ongoing training and development programs, allowing employees to upskill and reskill throughout their careers. With a strong foundation of skills and experience, individuals can enjoy long-term career prospects and professional growth within this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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