Job Description
About the Role
We are seeking a highly skilled Systems Support Specialist to join our team in Bryanston, responsible for maintaining, updating, and consistently reviewing structures of Tourplan, Extranet, and B2B systems. The ideal candidate will ensure data teams adhere to required system standards and provide exceptional support to various stakeholders.
Key Responsibilities
- Content Loading & Rate Management: Ensure Tourplan NX content is loaded according to pre-defined global standards.
- Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.
- Manage Extranet loading and ensure content is loaded according to pre-defined global standards.
- Loading of Scheduled tours rates
- Oversee and assist with Systems rate queries from brands/business units (Tourplan NX & B2B) via ticketing system
- Facilitate rate imports
- Establish the process of implementing AI Agents to improve departmental work processes, i.e. Contract Comparison, rate checking (TDM Template vs DPC)
- Support & Training: Support all other Tourplan sites, loading teams with Tourplan NX/Extranet systems and processes.
- Assist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when needed
- Run and drive weekly Wednesday AI and automation meetings, sharing all progress with everyone in the forum
Requirements
- Matric Tourism/Travel Management diploma
- Rates and contracting understanding (STO vs. BAR rates, allocations vs. freesell, seasons, specials, overrides, etc.)
- Product knowledge, awareness of how tours, itineraries, transfers, and accommodation are packaged
- Tourplan NX / Tourplan TB proficiency
- Database knowledge, understanding how data is structured and flows through the system
- Understanding of Systems integration and channel Managers
- Excel and reporting tools, strong Excel (pivot tables, formulas, lookups) and exposure to BI tools, to audit and analyses data
Qualifications
- Formal education/certifications: None mentioned.
Salary & Benefits
- Salary range: Not specified.
- Comprehensive benefits package: Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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