Camps Bay: Group Sales Coordinator (Luxury Hotel Group) – Camps Bay posted by Phoenix Recruitment

About the Role

Luxury Hotel Group based in Camps Bay is seeking a highly skilled and experienced Group Sales Coordinator to join their team. As a crucial member of the administrative function, you will be responsible for establishing strong bonds with suppliers and supporting the sales department with all administrative tasks and site inspections.

Key Responsibilities

• Act as a group ambassador by living company mission and values
• Ensure that you are familiar with, and adhere to, the Hotel’s code of conduct
• Ensure that the Sales administrative support function is executed
• Promote a strong bond with suppliers
• Maintain harmonious relationships with other departments, suppliers, and international sales managers through clear and prompt communication
• Manage, issue, and store collateral, gifting, and promotional packs
• Coordinate site-inspections by actioning and confirming all related details, updating and sending out a weekly site-inspection forecast, and conducting the actual site inspection according to Sales department procedures
• Responsible for managing the hotel database contacts
• Management of the diary of the Sales Manager, ensuring that diaries of all sales team members are updated with internal communications, and checking and actioning Sales Manager’s e-mails where appropriate
• Assist with booking travel arrangements for the sales team
• Liaise with tour operators to ensure accuracy of brochure information and communicating such information to clients
• Ensure that STO contracts are issued to key clients according to company standard and updating Sales Opera with specific rates issued
• Update the Online Image Gallery for Operator Tour Agents websites, sending links and collateral as requested to clients when required
• Responsible for the collating checking and distribution of Incentive and Agency Statistics
• Drafting of Incentive Agreements, Value Add Agreements, and Brochure Agreements in accordance with company directives and policies
• Tradeshow planning including arranging Pre and Post stay offers for Agents, confirming stand set ups and graphics, setting up appointment schedules, logistically arrangements, and follow-ups

Requirements

• At least 3 years hotel experience in a reservations or guest interfacing role; or 3 years administrative experience
• Previous work experience within a tour operator role is advantageous
• Computer literate with working knowledge of Microsoft Office Outlook, Word, and Excel
• Experience at operator level of a Customer Relationship Management System – exposure to Maximiser and Sales Force is advantageous
• Experience at operator level of a Property Management System – exposure to Opera is advantageous

Qualifications

• Grade 12 Diploma in Hotel Management or Sales and Marketing would be advantageous