Job Description
About the Role
An established hospitality environment in Cape Town is seeking a skilled Receptionist to join its Front Office team. We are looking for a customer-focused individual who can thrive in a fast-paced environment and deliver exceptional guest service.
Key Responsibilities
- Professionally manage guest check-in and check-out processes, ensuring a seamless experience
- Deliver exceptional customer service to all guests, both internal and external
- Adhere to Front Office procedures, including switchboard, messaging, mail, and deliveries
- Handle guest queries related to bookings, payments, and post-departure services
- Support Sales & Marketing by promoting the hotel and its facilities
- Maintain effective communication between reception and operational departments
- Assist with reservations when required, including after-hours support
- Stay informed on industry trends and suggest improvements to front desk operations
- Support training and induction of new staff and learners
- Perform additional duties as required by management
Requirements
- Minimum 2 years’ experience in a similar role within the hotel industry
- Computer literacy with strong Microsoft Office skills
- Front Office and cashiering experience (advantageous)
- Fluent in English
- High level of emotional intelligence and professional presentation
- Strong customer service orientation with a polished and professional demeanour
Qualifications
Minimum Grade 12 Hospitality Management Diploma or equivalent (advantageous)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Western Cape
In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.
When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.
Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.
These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.
Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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