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Cape Town: 2nd Line Service Desk Engineer posted by Mindmatch Consulting

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Job Description

We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.

The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, resolving service desk cases and escalating when necessary and required.

There will be hands on experience in online security, networking, wi-fi, servers, firewall configuration, data handling, communications, and cloud services.

The Service Desk operates Monday to Friday 0800-1800 (UK Times)

Responsibilities:

The extent of your duties will include but are not limited to:

  • Working amongst a technical helpdesk
  • Remote network troubleshooting
  • Monitoring and reporting on network estate
  • Supporting a range of technologies
  • Logging incidents, resolutions and maintain accurate records of the estate
  • Use of and maintenance of industry leading toolsets
  • Supporting VoIP and WiFi solutions
  • Trouble shooting and support post initial triage
  • Supporting Connected Field Engineering teams
  • Equipment Configuration
  • Ensuring that Service Levels are met

The successful candidate will have:

We are looking for someone with the following skills and attributes.

  • Background in providing IT support.
  • Excellent communication skills (both written & verbal)
  • General IT knowledge and understanding
  • Good problem-solving skills.
  • Capable of working independently
  • Team player
  • Good Customer service skills
  • Flexible attitude and strong work ethic
  • Understanding of networking and protocols

Essential Knowledge:

  • WAN, LAN and Firewall
  • Current CCNA certification or equivalent
  • Experience with at least two of the following vendors:
    • Cisco
    • Juniper
    • Brocade / Ruckus
    • Aruba
    • Fortigate
  • Current CCNA certification or equivalent

Desirable Knowledge:

  • 2nd line support experience
  • SIP experience
  • Security hardware experience (Firewall. IDS etc.)
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If you are an excellent communicator, have a desire to deliver service excellent and are willing to learn, then this could be the role for you.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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