Cape Town: Human Capital and Talent Acquisition Manager posted by CallForce
Posted on 2025-08-24 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other Professions |
| Location | Western Cape / Cape Town |
Job Summary
Lead Human Capital and Talent Acquisition related functions for an iconic international brand
setting up operations in the South African BPO Sector. Bring innovation and solutions regarding
people management to positively impact business results. Act as the main point of the contact
for the employees and managers operating at specified accounts and sites, proactively
supporting the delivery of HR processes to operations.
Job Description
Understand all key business initiatives and goals for each supported business unit
Actively identify gaps, and manage risk
Proactively implement human capital solutions to challenges affecting the success of
the business
Develop a “Trusted Advisor” relationship with key leaders at multiple levels within
each supported business unit. Effectively partner with and leverage corporate support
teams
Drive performance improvement plan, implement positive changes in the people
management
Design and maintain organization vitality charts as the performance of the business
unit improves
Challenge the organizational structure of the internal client and propose changes
Act as the ultimate point of contact for all escalated Human Capital issues.
Participate as a member of task forces in corporate-wide human capital and other
people initiatives requiring a human capital perspective
Achieve 100% of assigned hiring goals by executing a recruiting plan using a core
team of TA specialists.
Manage a strategic and tactical sourcing plan to support specific hiring goals
Manage, develop and maintain the communication flow and strategic partnership
between the Talent Acquisition team, corporate support teams and internal and
external stakeholders
Improve the key success metrics associated with hiring goals
Ensure compliance with recruitment best practice
Act as a Legal Representative on behalf of company in all human capital/ labour
matters
Assist in forecasting resource requirements and ensure that recruitment campaigns
are carried out in a timely manner to ensure that sufficient resources are in place to
achieve agreed contact centre service, sales and quality targets
Continually review internal systems, procedures and processes to ensure resource
and operational efficiency, and make appropriate recommendations for any required
changes
Work with IT and infrastructure to ensure optimal operational efficiencies
Ensure all infrastructure meets agreed SLA standards.
Requirements
Recent experience in a similar role ideally within a BPO Contact Center or similar
services company.
Bachelors Degree
5+ years experience as an HR business partner or HR Manager providing operations
support
Knowledge and experience in SA Labour Law
Experience in bulk recruitment
Ability to influence others by example, coaching, and mentoring
Strong organizational development, project management and change management
skills
Strong e-mail and oral communication skills
High level of integrity and judgment
Skills
Ability to influence others by example, coaching, and mentoring
Strong organizational development, project management and change management
skills
Strong e-mail and oral communication skills
High level of integrity and judgment
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Self-confidence and leadership qualities
The ability to establish rapport with people at all levels
Excellent knowledge of management methods and techniques
Advanced troubleshooting and disaster recovery experience
Effective communication skills, including ability to communicate clearly, concisely, and
professionally, both verbal and in writing
High Proficiency in English
Able to travel Nationally
Salary: Industry related, commensurate with experience
Submission email: *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other Professions Jobs
Browse CallForce Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Senior Mobile Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Mobile Developer in Cape Town!We require a candidate withbull Min of 5 years in a similar role...
View Job
Senior Mobile Developer
Cape Town: Senior C++ and Python Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior C and Python Developer in Cape Town!We require a candidate withbull C and Python programming and...
View Job
Senior C++ and Python Developer
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a PHP Developer in Cape TownWe require a candidate withbull 3-5 years experience bull Must have backend...
View Job
PHP Developer
Cape Town: Customer Service Associate posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Associate
Cape Town: Mobile Developer Technical Lead posted by Goldman Tech
Job DescriptionLooking for a Senior Mobile Developer with iOS and Android experience who will lead, develop and execute on the development pipeline. If you...
View Job
Mobile Developer Technical Lead
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionLooking for a brilliant PHP Developer who is and can be client facing - if you are able to deal with clients and develop at the same time...
View Job
PHP Developer
Cape Town: Java Developer posted by Goldman Tech
Job DescriptionLooking for 3 Java Developers who are competent in joining a team of bright sparks who are working on a new challenging project. if you enjoy...
View Job
Java Developer
Cape Town: Research & Data Processing Administrator – Remote position – South Africa posted by Employ Africa Group
Our client is seeking to employ candidates to join their Data Research and Processing team. The ideal person has a tertiary degree or similar andor have the...
View Job
Research & Data Processing Administrator – Remote position – South Africa
Cape Town: Technical Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Technical Engineer in Cape TownWe require a candidate withbull 3-5 years experience as a systems...
View Job
Technical Engineer
Cape Town: Native Android Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Native Android DeveloperWe require a candidate withbull Bachelors degree in a related technical...
View Job
Native Android Developer
Cape Town: Angular Full Stack Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for an Angular Full Stack DeveloperWe require a candidate withbull 3 year tertiary qualification Engineering,...
View Job
Angular Full Stack Developer
Cape Town: Senior Bookkeeper posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Bookkeeper based in Cape Town We require a candidate withbull Tertiary education, preferably...
View Job
Senior Bookkeeper
Cape Town: Senior Tax Compliance Manager posted by Goldman Tech
Job DescriptionOne of our clients is looking for a Senior Tax Compliance Officer to run their tax department. They are looking for someone with experience...
View Job
Senior Tax Compliance Manager
Cape Town: Java Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Java Engineer in Cape Town!We require a candidate withbull 3-5 years of Java experience in a web...
View Job
Java Engineer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape TownWe require a candidate withbull Must have NodeJS, JavaScript, AWS,...
View Job
Senior NodeJS Developer
Cape Town: Mid to Senior PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Mid to Senior PHP Developer in Cape TownWe require a candidate withbull Must have PHP, Docker, MySQL,...
View Job
Mid to Senior PHP Developer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape Town!We require a candidate with experience inbull NodeJS bull...
View Job
Senior NodeJS Developer
Cape Town: Customer Service Representative posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Representative
Cape Town: Embedded Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for Embedded Developer in Cape TownWe require a candidate withbull B.TechB.Sc Electronic Engineering degree...
View Job
Embedded Developer
Cape Town: Recruitment Consultants posted by CallForce
Recruitment ConsultantsCallforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the...
View Job
Recruitment Consultants
Cape Town: Talent Acquisition Specialist posted by CallForce
TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings...
View Job
Talent Acquisition Specialist
Cape Town: Senior Accountant posted by Goldman Tech
Job DescriptionAn exciting opportunity exists with a Cape Town based firm for a Senior Accountant !We require a candidate withbull Completed SAICASAIPA...
View Job
Senior Accountant
Cape Town: Social Worker – NPO posted by Zeebra Junction Specialist Recruitment
Overview My Client a Well established NPO with a Facility Establishment in Cape Town which offers Care for the Aged Assisted care as well as Childcare, is...
View Job
Social Worker – NPO
Cape Town: Senior UX Designer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior UX Designer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior UX Designer
Cape Town: Senior C# Developer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior C Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior C# Developer