Menu Close

Cape Town: Business Support Analyst posted by IOCO

Business Support Analyst

Posted on 2025-01-31

Salary 0

Location

Job Summary

We`re seeking a talented and motivated Business Support Analyst to join our growing team. As the Business Support Analyst, you`ll act as local interface to global level support function, as well as become an expert in end to end operating model in a consulting environment. What youll do: Responsible for managing service support for all services allocated as per Subject Matter Expert bucket with a drive towards effective Incident Management Awareness around all possible changes that will be released into the PRODUCTION environment for allocated services. Collaboration with other Subject Matter Experts on changes in other areas that may have an impact on allocated processes Owns the LIVE environment for allocated services in Subject Matter Expert bucket and manage a close relationship with the key stake holders of all allocated services in SME bucket (i.e. BAs, superusers). Responsible for maintaining and updating all knowledge articles Responsible for identifying problem areas and following through on all problems logged in SME bucket Responsible for escalation of any concerns in relevant SME bucket Key Performance Measures Any investigations related to SME bucket Key contact person in IAP Service Desk for all systems in SME bucket Weekly review of all incidents in relevant SME bucket Evaluate the quality of all knowledge articles in SME bucket Create new knowledge articles / QA existing ones from previous week Ensure that everyone in the team is aware of new knowledge articles Identify any training needs (support agents users) Create user manuals and assist with training materials as needed. Conduct training on new areas/areas of concern in relevant SME bucket as per pre-defined shifts Attend daily stand-up meeting with peers (update on daily issues) Escalate any hot spots in weekly team meeting Collaborate with Business analysts and other stakeholders to gather and document business requirements for digital solutions Work closely with software development teams to translate business requirements/issues into functional specifications/solutions Partner with UX/UI designers to optimize the user experience of financial services software Drive any problem investigations in SME bucket Collaborate with QA teams to ensure that developed solutions meet high-quality standards Conduct user acceptance testing (UAT) and facilitate feedback sessions. Act as a liaison between business stakeholders and development teams, ensuring effective communication and understanding of requirements Responsible for mapping (and updating) all business processes in relevant SME bucket Key role in constructing and executing test cases in any project(s) related to SME bucket Act as the communication medium between client and all 3rd party suppliers of systems in relevant SME bucket Provide insights on industry best practices and emerging trends to enhance digital interface Utilize data analysis techniques and reporting to derive actionable insights and support data-driven decision-making Maintain comprehensive documentation of business requirements, system specifications, and test cases Your expertise: Must have strong financial services experience, in particular, solid knowledge and understanding of insurance products and policies Proven experience as a Business Analyst or Application Support Analyst Strong understanding of digital technologies and trends Excellent analytical and problem-solving skills Familiarity with agile methodologies Ability to understand and use computational theories and practical skills Ability and knowledge for effectively interacting with data users, managers and other stakeholders Ability to identify and describe the complex interplay between technologies and organisational structure . Personal Attributes: Excellent communicator Disciplined and organised Business acumen to perform under pressure Understanding of operational requirements of a business Bachelor`s degree in Business, Computer Science, or a related field Interpersonal skills and management experience Logical, strategic thinker and practical implementer Qualification(s) required: Bachelor`s degree in Business, Computer Science, or a related field Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
Business Support Analyst position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2025-01-31 at 13:42:47 in the Administration Pa Secretary category

Click Go Apply to apply online!

View Job  Cape Town: Legal, Compliance And Governance - Half Day Role posted by Rory Mackie & Associates

You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town City Centre: Business Development Support

Key responsibilities / main job duties: Effectively communicate the company`s value proposition and capabilities to potential clients. Review client contracts in detail, negotiate favourable terms, and finalize agreements to protect the company`s interests


View Job
Business Development Support

Johannesburg: Senior Business Analyst With Production Support And Testing

JOB DESCRIPTION INFORMATION: Job Title: Senior Business Analyst with Production Support and Testing Employment Type: Contract On-site Work Location: Johannesburg - Sandton JOB CONTEXT: We are seeking an experienced and dynamic Senior Business Analyst, Prod


View Job
Senior Business Analyst With Production Support And Testing

Port Elizabeth: Business Intelligence And Sales Support Specialist

Responsibilities: Business Intelligence • Ensure all reports are accurate and validated before sharing. • Work with the MD’s and IT Director to improve reporting and ensure relevance. • Address data queries from reps and customers. • Analyse and suggest im


View Job
Business Intelligence And Sales Support Specialist

Port Elizabeth: Business Intelligence & Sales Support Specialist

Responsibilities: Business Intelligence Ensure all reports are accurate and validated before sharing. Work with the MD’s and IT Director to improve reporting and ensure relevance. Address data queries from reps and customers. Analyse and suggest improvemen

View Job  Paarl: Senior Chef posted by Wild Dreams Hospitality

View Job
Business Intelligence & Sales Support Specialist

Port Elizabeth: Business Intelligence And Sales Support Specialist posted by Talent Scout Recruitment

Responsibilities:Business Intelligence Ensure all reports are accurate and validated before sharing. Work with the MDs and IT Director to improve reporting and ensure relevance. Address data queries from reps and customers. Analyse and suggest improvements


View Job
Business Intelligence And Sales Support Specialist

Port Elizabeth: Business Intelligence & Sales Support Specialist posted by RMG Recruitment (Pty) Ltd

Responsibilities: Business Intelligence Ensure all reports are accurate and validated before sharing.Work with the MDs and IT Director to improve reporting and ensure relevance.Address data queries from reps and customers.Analyse and suggest improvements


View Job
Business Intelligence & Sales Support Specialist

East London: Executive Manager: Enterprise Finance & Business Support (5 Year Contract) posted by Profile Personnel

The successful candidate will be responsible for strategic management of Corporation`s development finance mandate (DFI), entrepreneurship development and business support services aimed at fostering economic growth and sustainable development in the Easte


View Job
Executive Manager

East London: Executive Manager: Enterprise Finance And Business Support (5 Yr Ftc) posted by Abantu Staffing Solutions

Job Overview:The successful candidate will be responsible for strategic management of Corporation`s development finance mandate (DFI), entrepreneurship development and business support services aimed at fostering economic growth and sustainable development


View Job
Executive Manager

Cape Town: Business Support Analyst posted by IOCO

We`re seeking a talented and motivated Business Support Analyst to join our growing team. As the Business Support Analyst, you`ll act as local interface to global level support function, as well as become an expert in end to end operating model in a consul


View Job
Business Support Analyst

East London: Executive Manager: Enterprise Finance & Business Support (5-Year Ftc) posted by Staff Solutions

Job Responsibilities: Developing and implementing comprehensive business finance and development funding support strategiesLeading the development and rollout of rural, enterprise finance and business support products with a view to providing sustaina


View Job
Executive Manager

Western Cape: Business Development Support posted by RareCruit

Key responsibilities / main job duties:Effectively communicate the company`s value proposition and capabilities to potential clients.Review client contracts in detail, negotiate favourable terms, and finalize agreements to protect the company`s interests.P


View Job
Business Development Support

Johannesburg: Business Support Specialist- Sap Finance

Are you an SAP finance expert looking for your next challenge? Our client, a leading name in the pharmaceutical distribution industry, is seeking a Business Support Specialist SAP Finance to join their dynamic team in Gauteng, Lea Glen. About the Role: As

View Job  Cape Town: Tax Compliance Officer posted by Goldman Tech

View Job
Business Support Specialist- Sap Finance

East London: Executive Manager: Enterprise Finance & Business Support (5-Year Ftc)

Job Responsibilities: Developing and implementing comprehensive business finance and development funding support strategies Leading the development and rollout of rural, enterprise finance and business support products with a view to providing sustainable


View Job
Executive Manager

Cape Town City Centre: Dynamics 365 Business Central System Supporter

Minimum requirements: Relevant tertiary qualification. 3-year experience in a similar role. Excellent computer software skills. Extensive experience in Microsoft Office applications, including Dynamics 365 Business Central. Personality Traits: Ability to w


View Job
Dynamics 365 Business Central System Supporter

Cape Town: Retail Business Support Analyst posted by Hire Resolve

Position: Retail Business Support AnalystLocation: Tokai, Cape TownJob Summary:We are seeking a skilled and detail-oriented Retail Business Support Analyst to join our team. The Retail Business Support Analyst will be responsible for providing analysis and


View Job
Retail Business Support Analyst

Western Cape: Dynamics 365 Business Central System Supporter posted by Green Marble Recruitment Consultants

Minimum requirements: Relevant tertiary qualification.3-year experience in a similar role.Excellent computer software skills.Extensive experience in Microsoft Office applications, including Dynamics 365 Business Central. Personality Traits:Ability to


View Job
Dynamics 365 Business Central System Supporter

Gauteng: Senior Business Analyst With Production Support And Testing posted by SPECD (Pty) Ltd

JOB DESCRIPTION INFORMATION: Job Title:                              Senior Business Analyst with Production Support and TestingEmployment Type:    &nb


View Job
Senior Business Analyst With Production Support And Testing

Gauteng: Business Support Specialist- Sap Finance posted by Communicate Finance

Are you an SAP finance expert looking for your next challenge? Our client, a leading name in the pharmaceutical distribution industry, is seeking a Business Support Specialist – SAP Finance to join their dynamic team in Gauteng, Lea Glen.About the Ro


View Job
Business Support Specialist- Sap Finance

Johannesburg: Business Support Coordinator

Job Purpose: We are seeking a dynamic and detail-oriented Business Support Coordinator to join a fast-paced and innovative team. The BSC will take responsibility for coordinating the day-to-day activities within the sales team and ensuring the smooth proce


View Job
Business Support Coordinator

Cape Town City Centre: Business Process And Sap Support Manager

Primary Responsibilities (i.e., What You Should Already Know How to Do): Offer SAP users guidance in daily transactionsbecause, lets be honest, they will need it Escalate their inevitable issues to Group SAP Support while maintaining a dignified level of p


View Job
Business Process And Sap Support Manager

Western Cape: Business Process And Sap Support Manager posted by Communicate Finance

Primary Responsibilities (i.e., What You Should Already Know How to Do):Offer SAP users guidance in daily transactions—because, let’s be honest, they will need itEscalate their inevitable issues to Group SAP Support while maintaining a dignifie


View Job
Business Process And Sap Support Manager

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area