Job Description
Cape Town – Western Cape – South Africa
- Handle inbound calls, emails, and live chats from cryptocurrency clients.
- Assist with wallet setup, account verification, and transaction troubleshooting.
- Provide guidance on Crypto ATM usage (deposit/withdrawal).
- Identify and escalate potential fraud, security, or compliance issues.
- Maintain accurate records of customer interactions in the CRM.
- Collaborate with team members to improve processes and client experience.
- Participate in training sessions to stay up-to-date on Crypto products and security best practices.
- Prior Call Centre experience (preferred, not mandatory).
- Basic understanding of Cryptocurrency and Blockchain concepts.
- Strong computer literacy and experience with ticketing systems (Zendesk, Freshdesk, etc.).
- Excellent English communication skills (verbal and written).
- High level of empathy and problem-solving skills.
- Strong attention to detail and accuracy in handling sensitive client data.
- Shift-based schedule to cover client support hours – Must be flexible to work late shifts, after hours, or weekends as required by business needs.
- Matric / High School Diploma required; tertiary education is a plus.
- FinTech, Finance, or IT experience preferred.
- Willingness to undergo company-provided Crypto support training.
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