Menu Close

Cape Town: Call Centre Team Manager posted by CallForce

Date 2024-11-24
Job Title Call Centre Team Manager
Employer CallForce
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create
and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track
to meet client goals. Handle customer escalations, contribute to creating a positive work environment.

Leading and managing a team of Call Centre Agents to achieve client SLA requirements
Continuously promote a performance-driven culture and always work towards reaching for amazing
results
Be accountable for the performance of each agent reaching their daily targets and ensuring that
professional relationships exist with customers
Ensuring that reporting and informational needs are met, and that management is kept well
informed of daily activities and significant problems
Motivating team to achieve daily targets
Improve the key success metrics associated with goals including:

o Customer Satisfaction Score
o Service Level Goals
o Quality Goals

Guiding, coaching, training and equipping agents with all competencies to reach meet performance
and customer service objectives
Coordinate training on new or revised information relating to services, products or processes of
projects
Ensuring all customer questions and complaints are resolved in a timely manner
Brainstorming with the team around issues or challenges that may hinder optimum performance
and give recommendations to improve sales
Handle employee related issues. Monitoring attendance, punctuality and leave
Report on statistics, data, ratios, attrition and terminations
Suggest areas of improvement for systems, policies and processes used and propose solutions
Manage quality assurance
Assist with recruitment, HR admin, personal development and other areas that contribute to
maintaining processes and the growth of the campaign

Requirements
Matric
1-2 years contact Centre Team Leader experience

Competencies

Strong ability to motivate and guide a team

Strong ability to empathise with customer
Strong problem-solving skills
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting
Ability to resolve escalated customer issues

Please send CV to CallForce
Call Centre Team Manager position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:30:49 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

View Job  Western Cape: Junior Systems Engineer posted by RareCruit


Here are some more related positions


Roodepoort: Call Centre Agent posted by Integra Motor Group

Role DescriptionThis is a full-time on-site role for a Call Centre Representative at Integra Motor Group in Roodepoort. The Call Centre Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, a


View Job
Call Centre Agent

Tygervalley: Call Centre Consultant posted by Max Law Credit Legal

We are Max Law credit legal fastest growing business in the Gauteng. We are a credit record clearing company the biggest in SA. We have been in business since 2006 and operate a call center model.Are you ambitious? Are you self motivated? Are you a go gett


View Job
Call Centre Consultant

Pretoria: Call Centre Consultant posted by Max Law Credit Legal

We are Max Law credit legal fastest growing business in the Gauteng. We are a credit record clearing company the biggest in SA. We have been in business since 2006 and operate a call center model.Are you ambitious? Are you self motivated? Are you a go gett


View Job
Call Centre Consultant

Pretoria East: Part Time Call Centre Agent posted by K-Sel Industries

Part time call center position available. We need someone to work 4 hours a day - from 11am to 2pm.To phone our existing clients and book services.English and Afrikaans speaking a must.Hourly wage and commission on services.Email K-Sel Industries Part Tim


View Job
Part Time Call Centre Agent

Port Elizabeth: Call Centre Agent (Telesales Exp)

As a Call Centre Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquir


View Job
Call Centre Agent (Telesales Exp)

Johannesburg: Inbound Call Centre Agent – Banking (3-Month Contract)

One of our clients in the banking industry is seeking inbound call centre agents. Requirements: Must have inbound call centre/customer service experience. Must have a valid tertiary qualification. Inbound Call Centre Agent - Banking (3-Month Contract) posi


View Job
Inbound Call Centre Agent – Banking (3-Month Contract)

Johannesburg: Inbound Call Centre / Customer Services (3-Month Contract)

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. Qualifications and experience: Matric No less than 2 years` experience within banking / financial s


View Job
Inbound Call Centre / Customer Services (3-Month Contract)

Bedfordview: Non-Motor Call Centre Claims Administrator

We are seeking a detail-oriented Non-Motor Call Centre Claims Administrator to join our team. Reporting to the Claims Manager, you will be responsible for processing and managing non-motor claims efficiently and accurately. Duties and responsibilities: Han


View Job
Non-Motor Call Centre Claims Administrator

Cape Town: Call Centre Agent – Sales posted by Data Discovery

Grade 12 / Matric or Equivalent qualification- Minimum of 1 years telemarketing (outbound) experience within a Contact Centre environment is a prerequisite- Experience with use of Dialler advantageous- Ability to meet and exceed daily set targets Target d

View Job  Cape Town: Devops Engineer posted by Goldman Tech

View Job
Call Centre Agent – Sales

Port Elizabeth: Call Centre Agent (Webchat Exp)

As a Call Centre Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquir


View Job
Call Centre Agent (Webchat Exp)

Cape Town City Centre: Call Centre Qa Analyst

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also respon


View Job
Call Centre Qa Analyst

Johannesburg: Call Centre Manager

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful. Call Centre Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has bee


View Job
Call Centre Manager

Johannesburg: Team Leader: Call Centre

Responsibilities : Lead and manage a team of debt collectors to achieve monthly targets and uphold high recovery rates. Oversee daily operations, ensuring adherence to compliance standards and internal policies. Handle escalated debtor queries and complain


View Job
Team Leader

Johannesburg: Call Centre Team Leader – Hospitality/Tourism

Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the bes


View Job
Call Centre Team Leader – Hospitality/Tourism

Cape Town City Centre: Sales Executive (Outbound Calls)

Our client makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we’re proud to be known as the largest, fastest growing tech company in


View Job
Sales Executive (Outbound Calls)

Germiston: Sales & Service Centre Intermediate Consultant (Call Center)

AUTOMOTIVE AND TYRE INDUSTRY Matric / Senior Certificate Sales & Service Centre experience of 12 months advantageous Tyre Industry experience of 12 months advantageous Retail experience of 6 months advantageous Salesforce experience advantageous Sage Evolu


View Job
Sales & Service Centre Intermediate Consultant (Call Center)

Johannesburg: Call Centre Agent – Inbound Sales

The Call Centre Agent will be responsible for handling in-bound calls and processing orders. TO APPLY: Provide an accurate CV, with a list of past employers, role, duties and reason for leaving This role is crucial in converting these leads into sales, con


View Job
Call Centre Agent – Inbound Sales

Johannesburg: Team Leader – Call Centre

ENVIRONMENT: A Health & Wellness firm is on the lookout for enthusiastic and driven Call Center Team Leaders to join their team. If youre passionate about delivering outstanding customer sales experience we would love to hear from you. DUTIES: Team Leaders

View Job  Cape Town: Outbound Logistics Manager: Ottery, Cape Town posted by The Talent Room

View Job
Team Leader – Call Centre

Johannesburg: Call Centre Team Leader

Call Centre Team Leader, Johannesburg, R6 500 Commission - OTE R16 500 Only CV`s that contain dates of past employment, KPI`s of each past job and Reasons for leaving will be actioned Duties: Drive performance and motivate the team. Oversee sales manageme


View Job
Call Centre Team Leader

Johannesburg: Call Centre Sales _Onboarding / Retention Trading Specialist

Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 SA languages / including English · Gujarati · Hindi · Kannada · Kashmiri · Konkani · Maithili · Malayalam · Marathi · Meitei To convert supplied leads of alre


View Job
Call Centre Sales _Onboarding / Retention Trading Specialist

Johannesburg: Call Centre Sales _Onboarding Specialist

Call Centre Sales experience preferably Financial Sector Background. Language preference - All 11 SA languages / including English · Gujarati · Hindi · Kannada · Kashmiri · Konkani · Maithili · Malayalam · Marathi · Meitei To convert supplied leads of alre


View Job
Call Centre Sales _Onboarding Specialist

Wynberg: Sales Agent (Call Centre)

Requirements: Proven experience as a debt review sales agent. Proficiency in Idocs. Call centre experience. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Reliable and goal-oriented. Responsibilities: En


View Job
Sales Agent (Call Centre)

Johannesburg: Call Centre Agents (X 3 – 12 Months Contract – Wits Grt)

Main purpose of the job: To perform telephonic data collection tasks from households in the Gauteng Research Triangle (GRT-Inspired, including Hillbrow, Melusi and Atteridgeville West) Location: Wits School of Public Health, Parktown - Johannesburg Key per


View Job
Call Centre Agents (X 3 – 12 Months Contract – Wits Grt)

Menlyn: Process Analyst – Call Centre – Contract

Our Client a Global Tech firm is seeking a Process Analyst Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment. Responsibilities Monitoring Calls: Analysts l


View Job
Process Analyst – Call Centre – Contract

Centurion: Call Centre Agent | Sales Specialist

Minimum Requirements: Must have a minimum of 2 to 3 years experience as a Call Centre Agent and Sales Specialist Proficiency in CRM software and basic Computer skills Previous experience in Call Centre environment within a sales role essential Prior experi


View Job
Call Centre Agent | Sales Specialist

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area