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Cape Town City Centre: Benefits Consular(Team Leader)

Cape Town City Centre: Benefits Consular(Team Leader)

Posted on 2025-08-13 00:00:00

Job Summary

Key Responsibilities: Client Education: Help members understand their healthcare benefits in a clear, supportive manner. Enrollment Support: Assist clients in navigating enrollment platforms to select appropriate plans. Communication & Support: Respond to client inquiries through phone, email, and text. Lead meetings, manage escalations, and maintain positive communication with HR. Team Collaboration: Work closely with internal teams to ensure a smooth enrollment process and a positive client experience. System & Compliance Use: Operate internal platforms for communication and training; ensure adherence to HIPAA regulations. Team Management: Monitor performance, provide feedback, implement management directives, and support hiring and onboarding efforts. Additional Duties: Handle escalated issues, assist with case resolution, and address management-related tasks. Skills & Qualifications: Customer-Oriented: Strong commitment to client satisfaction and advocacy. Self-Starter: Highly motivated, analytical, and capable of independent problem-solving. Collaborative: Able to lead and influence teams effectively. Detail-Oriented: Works well under pressure while maintaining accuracy and adherence to processes. Strong Communicator: Skilled in adapting communication to different audiences and managing stress during peak periods. Flexible & Adaptable: Comfortable adjusting to changing workflows and priorities. Analytical Mindset: Objective in performance evaluation and decision-making. Technical & Interpersonal Abilities: Basic understanding of employee benefits and insurance regulations. Proficient in written/verbal communication and tech platforms. Strong organizational, mathematical, and data-processing skills. High level of empathy, confidentiality, and professional conduct. Effective in both independent work and team environments. Education & Experience: High school diploma or equivalent required. Health & Life insurance license preferred but not required. Background in customer service, hospitality, healthcare, insurance, or office administration is a plus. Physical Requirements: Must be able to work for extended periods at a desk and computer. This position is fully remote

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