Duties: Creating and providing the “WOW” experience for the hotel’s guest Under the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards. Ensure the smooth day-to-day functioning of the outlet. Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities. Oversee all procedures and daily activities Maintains an effective system of recording guest history, preferences and other guest related data in Amadeus. Ensure that all the operational standards set for all the equipment & processes are followed. Ensure no beverage or mini-bar stock item ever reaches its expiry dates. Support various integrated activities during low and high-volume periods. Ensure that the lounge is properly set up with the required mise-en-place. Knowledge of menu to aid up-selling. Ensure proper billing of tables or room. Ensure adherence to service and clearance procedures. Actively participate in all the training programmes To remit cash & sales summary at the end of every shift. Control cost by minimising wastage & breakage. Ensures adequate stock of the operating supplies as per the re-ordering levels. Constantly innovate and improve the processes of the department for guest delight. Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment. Enabling and adherence of the principles and work practices detailed under HACCP Ensure all reports, registers and logbooks are updated. Coordinates with the Front Desk regarding these events on a weekly basis. Knowledge on hotel events, activities and promotions. Monthly stock & utensils inventory. Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage. Daily breakfast, afternoon tea and cocktail hour food request and buffet set up. Take guest orders (telephonically or in room) and ensure proper execution of the same. Ensure all guest requests are attended to promptly Personally enquire & ensure complete guest satisfaction. Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action. Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferences Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening. Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained. Continuously endeavour to improve the departments efficient operation, and knowledge of own job function. Requirements: Graduates from reputed hotel management schools (desirable) Graduates with experience in hotels or hospitality sector Graduates from a reputable Butler Academy At least 2 to 3 years experience in F&B Service Should be fluent in English. Additional language advantageous Knowledge about Food and Beverage services as well as rules of F&B service and service etiquette Professional guest interaction Good communication skills Must have a pleasing and service orientated personality Computer literate (Amadeus, Microsoft and Infogenesis POS) Complete understanding of the billing cycle and facilities offered in-house. Thorough knowledge of city and surroundings and able to make relevant bookings.
