1.0 Job Purpose and Dimension Overview: The Contract Support Engineer, reporting to the Contract Manager, is responsible for the delivery of all aspects as per the Client account, including but not limited to; sales enquiries, creating and delivering Integrated Asset Plan with Client, procedure preparation, personnel mobilisations, de-mobilisations both local and international for planned and ad- hoc scopes and any core crew, invoicing and managing aged debt, equipment requirement, Client meetings, planning and co-ordination and technical support. Promote the company core values; Transparency, Passion, Collaboration and Innovation as well as leading the way for safety. Act as the Client’s representative in ensuring any wider company departments deliver as per commitments. Provide the first point of technical expertise and response to the Client should any issues arise. Build strong relationships with specific Client contacts across all levels as well as develop strong relationships with all personnel internally. Promote wider capability in the resolution Client issues to add value to and grow the business. Awareness of the Business Forecast Tool associated with the contract. Financial: Limits as per Authority Budget, forecasting and tracking responsibilities for the assigned Client’s scopes of Critical Contacts and Relationships: Internal: Contract Manager, Contract Support Engineers (both back-to-back and working on other Congo contract/s), Technical Superintendent, Project Engineer, QHSE Advisor, Accounts Assistant, Office Manager as well as all other departments and teams as applicable. External: Assigned Client contacts both on and offshore and technical teams as well as local suppliers and support facilities. Demonstrate a personal commitment to Health, Safety and the Apply company and, where appropriate, Client’s Health, Safety and Environment Policies and Procedures. Ensure that all quality and operational procedures are always adhered. Maintain and embrace ownership of departmental policies and Provide the day-to-day support to the Client for the delivery of the Liaise with core crew and / or Ad-Hoc personnel daily while they are offshore regarding maintenance / operations. Arrange and attend Client planning meetings to ensure project planning and mobilisation Travel offshore to carry out audits, management visits and surveys Where assigned, maintain all maintenance records, routines and correctives with the Client’s Maintenance Management System ensuring scheduling into Client asset plans and timely completion of the required activities. Minimize any maintenance backlog and ensure all Safety Critical Maintenance is immediately identified to Client and internally to the responsible person, where applicable in the business line. Provide first line technical support and co-ordinate any Client requirements, including Draft, review, approve, as appropriate, any procedures, work packs and risk assessments as well as sign off contract Cost Time Resource (CTR’s) Compile and manage Client weekly and monthly reports, ensuring all reports are completed and presented to the Client at least monthly. Manage the maintenance feedback loop to Supervise spares, materials and consumables management where applicable / Review and approve invoicing in line with Client Track and expedite the Work In Progress (WIP) and aged Involved in the development of yearly OPEX and CAPEX budgets for Essential: Experience with managing crane maintenance Demonstratable operational experience supporting Client organisations with excellent safety behaviours and focus on Client satisfaction. Experience in running multidiscipline projects and the ability to offer solutions to Client problems. Drive standards with project delivery to the Client. Excellent time management, communication and organisational skills as well as the ability to identify and prioritise critical tasks and attention to detail. Strong financial and commercial understanding and good technical crane awareness. Proven track record in training and developing others in area of expertise. Strong ability to communicate effectively to stakeholders at all levels. Champion the companies core values; Transparency, Passion, Collaboration and Innovation. Preferred: Engineering and / or Project Management Demonstrable experience in the management and provision of business line applicable service and understanding of the corresponding legislation (i.e. Safety Case, Document Control Register, Prevention of Fire and Emergency). Knowledge of Oil and Gas regulatory bodies and industry Lead fault finding investigations were Have experience facing and resolving conflict, externally and internally, amicably for all parties OGUK Medical and Offshore Survival.
