Cape Town City Centre: Customer Service Consultant (Durbanville in Cape Town)

January 28, 2026 Jobs in Cape Peninsula

Cape Town Region

Admin / clerical / secretarial

Job Description

About the Role

We are seeking a highly skilled Customer Service Consultant to join our team in Cape Town City Centre. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate resolutions to their queries, and contributing to the growth of our business through achieving monthly sales targets.

Key Responsibilities

Attend to all phone, email, and walk-in customers in a friendly and professional manner.
Answer all phone calls and assist customers telephonically, return customer calls timeously.
Answer all tickets daily and assist customers with queries.
Create clients on the SAGE Accounting System.
Send quotes to clients and follow up daily on quotes sent.
Attend to what’s up queries on the company cell phone.
Ensure that all transactions are done effectively and timeously from the date of receipt, including ensuring all forms are completed correctly and the correct supporting documents are attached.
Ensure all transactions are submitted to the correct Departments.
Contact clients if transactions are returned to discuss problems with them.
Ensure tickets are closed when transactions are finalized.
Make number plates for clients if necessary.
Ensure that all outstanding money is received from clients before documents are handed to the client.
Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money.
Filing and scanning of all documents.
Booking couriers for all customers and balancing courier invoices.
Sending out outstanding invoices to clients and following up with regard to payments.

Requirements

Excellent communication skills in a customer service environment.
Ability to work effectively under pressure and meet deadlines.
Strong organizational skills, including attention to detail.
Proficiency in using the SAGE Accounting System.

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Qualifications

Matric (or equivalent) is required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

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Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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