| Date | 2024-10-10 |
|---|---|
| Job Title | Customer Services Agent |
| Employer | More Information |
| Salary | |
| Category | Customer Service Support |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution. Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions. Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery. Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates. Identify opportunities to recommend additional or alternative products that may suit the customers needs. Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services. Ensure compliance with company policies, procedures, and quality standards during all customer interactions. Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 3 years experience working on an online retail campaign in a call centre. Matric Fibre/ 5G as this is a WFH position
Customer Services Agent position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-10-10 in the Customer Service Support category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Office Manager / Customers Services – Corrugated Packaging
Minimum requirements for the role: A matric and previous experience having worked in an office support and/or customer services or a related role within any manufacturing or distribution industry. Must be computer literate with basic Excel skills. The succ
View Job
Office Manager / Customers Services – Corrugated Packaging
Aeroton: Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract)
POS24335 Infant Nutrition Customer Services Agent & Coordinator (6-month FTC contract) (POS24335) Aeroton JHB South R 60 000 to R 66 000 per month for 6-month contract Job Purpose: We are seeking a highly organized and detail-oriented Infant Nutrition Cust
View Job
Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract)
Port Elizabeth: Administration And Customer Services
Requirements: Diploma or similar tertiary qualification (Required). Minimum of 5 years` experience in Customer Service, ideally in the Pharmaceutical / Veterinary industry (Beneficial). Unendorsed Drivers License and own transport (Required). Must be a Sou
View Job
Administration And Customer Services
Howick: Customer Services Manager (United Kingdom Market)
RedCat Recruitment is seeking a qualified and experienced CUSTOMER SERVICES MANAGER (UNITED KINGDOM MARKET) for an international concern, position based in KwaZulu-Natal Midlands area. REQUIREMENTS Grade 12. Relevant qualifications / working experience. Va
View Job
Customer Services Manager (United Kingdom Market)
Cape Town City Centre: Customer Services Agent
Respond to customer questions regarding products, services, order status, and account information via email, or chat. Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details. Handle customer complaints about
View Job
Customer Services Agent
Howick: Customer Services Manager – Howick
Responsibilities: Taking orders and addressing product queries Handling complaints by actively listening to customer concerns, resolving issues promptly, and implementing solutions to improve customer experience and loyalty Engaging with new customers and
View Job
Customer Services Manager – Howick
Johannesburg: Customer Success Consultant – Implementation posted by PRR Recruitment Services
Customer Success Consultant needed Implementation Hybird Rneg This dynamic company is seeking a Customer Success Consultant the ideal candidate will have2 years of experience in Technology Consulting and or Training RoleUnderstanding HR Tech and Related
View Job
Customer Success Consultant – Implementation
Johannesburg South: Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract) posted by Emporium Human Capital
POS24335 Infant Nutrition Customer Services Agent & Coordinator (6-month FTC contract) (POS24335) Aeroton JHB South R 60 000 to R 66 000 per month for 6-month contract Job Purpose: We are seeking a highly organized and detail-oriented Infant Nutrition
View Job
Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract)
Midrand: Bmw : Customer Services Call Centre Consultant posted by Ison Xperiences
You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing req
View Job
Bmw
South Africa: Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract) posted by Emporium
POS24335 Infant Nutrition Customer Services Agent & Coordinator (6-month FTC contract) (POS24335)Aeroton – JHB SouthR 60 000 to R 66 000 per month for 6-month contract Job Purpose:We are seeking a highly organized and detail-orient
View Job
Infant Nutrition Customer Services Agent & Coordinator (6-Month Ftc Contract)
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
