Cape Town City Centre: Customer Success Agent

What you bring / Requirements: Grade 12 Qualification 3 years of customer service experience, preferably in eCommerce or product-based environments Solid CRM knowledge ideally Freshdesk or Brightpearl , but any strong CRM experience is valued A cool head, great written and spoken English Confidence to own a customer issue from start to finish Friendly, can-do attitude with ability to multi-task Customer-centric Attention to detail, including ability to calculate pricing, which incl discounts & Vat Willingness to work UK hours from Cape Town What you’ll do: Attending to calls, emails and webchats to answer queries Order issues: parcel redirection; missing items; returns Stock availability and product questions/explanations A focus on “right first time” service its how the business stands out Liaise with the UK team and learn system to help improve process as you grow within the role You will be a key voice to the brand and your work will directly impact the company Whats in it for you? Stability growth Join a Cape Town office with big plans for growth, and be part of the foundational team. Strong culture Youll be working with people who take pride in showing up, helping others, and doing things properly. Clear purpose No chasing KPIs for the sake of it. Just great support, done right. Rewarding work Your performance and the companys success contribute to a discretionary bonus. Healthy you The team is working on introducing a private medical aid benefit for added peace of mind. Ready to join a company that doesnt just sell products, but stands out through exceptional service and employee satisfaction?