We are seeking a highly experienced Executive Housekeeper with a strong background in large-scale hotels, ideally 4 and 5-star , to join our Rooms Division leadership team as Director of Housekeeping. You will take full ownership of housekeeping operations for 349 rooms, ensuring that every guest room, public area, and back-of-house space exceeds expectations and delivers an exceptional 5-star plus experience. In this pivotal role, you will lead, inspire, and develop a team of approximately 85 while overseeing operational excellence, financial performance, asset management, and guest satisfaction. You will collaborate closely with the Rooms Division leadership to maintain seamless, luxury-standard experiences throughout the hotel. The President Hotel is on an exciting journey to be recognised as a true luxury destination , and this role is central to achieving that vision. Experience & Requirements Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (300 rooms) Proven track record in strategic planning, budget management, and operational excellence Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech, etc.) Strong data analysis and reporting skills (Excel proficiency essential) Degree or diploma in hospitality management (preferred) Strategic leadership, financial acumen, operational excellence, guest-centric mindset, team development, and asset/inventory management Duties & Responsibilities Develop and execute a housekeeping strategy aligned with the hotel’s luxury vision Collaborate with Rooms Division leadership to deliver seamless guest experiences Champion innovation and continuous improvement across the department Oversee the presentation and hygiene of all guest rooms, public areas, and outdoor spaces Conduct inspections, address guest feedback, and implement corrective actions Manage laundry operations and linen cycles to ensure quality and cost control Prepare and manage the housekeeping budget, including payroll, laundry, supplies, and capital expenditure Monitor expenses, track variances, and optimise operational efficiencies Take full P&L responsibility, managing cost per occupied room (CPOR) Maintain and safeguard departmental assets and equipment Set and monitor PAR levels, ensuring efficient stock management Oversee preventative maintenance and asset lifecycle planning Lead, coach, and inspire a team of 85 managers, supervisors, and attendants Drive performance management, training, and succession planning Build a culture of pride, accountability, and service excellence Deliver accurate financial and operational reporting Ensure compliance with labour laws, safety standards, and hotel policies Participate in audits and uphold best-practice housekeeping standards Applicants must hold a valid South African ID, and only candidates with large-scale luxury hotel housekeeping experience will be shortlisted