Duties:

Sales: Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with the team to achieve goals. Operations: Quote and design successful, creative itineraries and proposals for all market related Groups / MICE requests. Capture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies and FOCs. Find new suppliers that offer a good service and better rates. Follow up on quotes that have been sent out. Successfully manage Groups / MICE bookings. Hiring of additional staff for events upon approval of your superior. Onsite management of actual events including meet & greet, check-in, function management, conference coordination, transport facilitation, etc. Travel nationally / regionally if required. Handling the 24-hour emergency phone. Prepare guide documentation and brief guide / freelance staff before travel date. Work closely with tour guides whilst on tour. Financial: Instruct debtors to raise invoices. Reconcile supplier invoices for processing. Assist debtors clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours / check guide salary. Follow up on invoices. Additional

Responsibilities:

Participate in supplier training and workshops. Maintain good product knowledge of hotels, convention venues and services and maintain close working relationships with the relevant personnel . Stay current on events and changes of suppliers / product. Reduce the transaction turnaround time. Produce the quality of service. Demonstrate good communication skills and customer care. Constantly promote a positive image of the company internally and externally. Assist the Reservations Manager in his / her absence with checking quotations. Travel on educational and familiarisation trips.

Requirements:

Grade 12 A formal qualification At least 5 years experience in INBOUND Travel (Groups / MICE experience essential) Knowledge of Southern Africa, specifically Cape Town, Sun City, the bush (Kruger & Sabi Sand Private Game Reserve) and Zambia Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word) Must be highly organised, energetic, well versed in the world affairs.

Groups / Mice Destination Specialist position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-04-02 in the Admin Clerical Secretarial category

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