Cape Town City Centre: Heavy Vehicle Parts Manager – Cape Town posted by Bonafide Human Capital Ltd

Our well known Heavy Commercial Dealer client based in Cape Town currently holds a vacancy for a Manager: Parts reporting to the Branch Manager, this position will be suited to a candidate that will be able to maximize profits by ensuring maximum sales of parts to trade and retail customers and by maintaining a satisfactory parts service to other departments and Group dealerships. Ensure the highest degree of Customer Satisfaction. Ensure that all requirements and targets are met and exceeded Position Overview The Manager: Parts is responsible for developing and implementing service standards that will ensure exceptional customer service within the parts warehouse. Specific Role Responsibilities : Monitor sales to ensure that emphasis is placed on profitability Ensure the sale of all necessary items to support Customer’s requirements Ensure that the department achieves budget objectives Ensure that stock levels are in accordance with budget Ensure that discounts are monitored and that corrective action is taken when necessary Control all budgetary spending and ensure that it remains within target Discuss significant variations in budget with Branch Manager Monitor all overheads and stock values Report the Branch manager the debtor’s situation and highlight any variation from Policy Operate within purchasing budget (number of weeks’ stock) Organize sales promotions to boost sales Plan, initiate and promote parts sales events Cooperate with other departments in their campaigns Draw up and initiate parts marketing plans Promote and sell parts by visiting existing and prospective clients Ensure that sales staff maintains constant contact with existing and prospective clients Maximize accessory sales through New trucks/buses Ensure lost sales are been recorded and records utilized Hold weekly meetings to discuss opportunities and issues and Sales performance Ensure that all orders are completed within Customers’ requirements and that all necessary follow-ups are carried out Examine all major transactions to determine how Customer service may be improved Attend to all necessary inquiries promptly, efficiently and timeously Ensure absolute clarity in all Customer communications Ensure that all transactions are correctly recorded and, when necessary, information passed to other departments Ensure that stock levels are promptly and accurately updated Monitor Customer credit facilities and ensure due payment Ensure that all cash sales, parts returned and CODs are controlled and / or paid on a daily basis Ensure that all daily / weekly / monthly reports are produced promptly and accurately and analyze them Print a B/O report and discuss with staff at least once a week Monitor negative stock to ensure accuracy of stock movement, B/O and stock file Sign off all credit notes & buyouts Follow up on parts bought and not sold Establish and maintain the number of adequately trained staff needed to achieve industry standards Recruit, select, develop and remunerate staff Operate staff performance appraisal systems at least twice a year and ensure that action is taken on results Ensure high standards (of all staff) of performance. Checked monthly in relation to set standards Maintain training standards and measure costs thereof available Keep all staff updated on changes in existing models and all newly introduced models, exchange units, accessories Qualifications and Experience A minimum of 5-year Parts Manager’s experience is essential. Minimum NQF Level 4 Qualification (Matric/Grade 12) Valid Driver’s License Clear Criminal Record Commercial parts industry experience is essential Must have excellent verbal communication skill Computer literacy is essential Skills and Personal Attributes Customer focused management Strong motivational and negotiation skills Excellent people management skills Focus on driving performance