Responsibilities:

Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments. Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management. Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience. Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency. Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance. Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally. Work closely with the department heads to ensure smooth communication and coordination between all teams. Ensure compliance with all hotel policies, health & safety standards, and local regulations. Key

Requirements:

Strong leadership skills with a proven ability to manage, motivate, and inspire staff. Previous experience in high-end hotel management, preferably at a 5-star level. A hands-on approach to daily operations and a keen eye for detail. Excellent guest-facing personality with a passion for providing outstanding service. Excellent organizational, communication, and problem-solving skills. Ability to work independently and take ownership of operations. Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping. Exceptional ability to manage guest relations and ensure their expectations are exceeded. A minimum of 5 years experience in a senior hotel management role.

Hotel General Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-03 in the Catering Hospitality category

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