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Cape Town City Centre: It Support Analyst

It Support Analyst

Posted on 2025-03-12

Job Summary

Key

Responsibilities:

Service Desk Management: Monitor service desk communications (phones and email), ensuring timely response to logged incidents and requests in line with agreed SLAs. Provide first-line support via telephone for applications and infrastructure issues, and escalate to Level 2 or 3 support as needed. On-Site & Remote Support: Provide both remote and on-site support for clients, addressing infrastructure issues including desktops, servers, printers, networks, and other IT equipment. This includes configuring and imaging hardware devices. Vendor & Client Engagement: Engage with vendors to resolve more complex incidents and ensure operational needs are met. Regularly communicate status updates to clients, keeping them informed throughout the support process. Operational Support: Execute regular maintenance tasks such as backup tape changes, health checks, and log monitoring. Ensure smooth operations of all systems, including CCTV, PABX, and call logging systems. Client Visits & Desk-Side Support: Conduct on-site visits to clients for desk-side support, ensuring timely resolution of any issues. Adherence to Policies & Procedures: Follow company policies and procedures, ensuring compliance in all areas of operation. Complete necessary administrative tasks such as procurement and asset management. Ad-hoc Tasks: Take on additional IT-related project or support tasks as assigned by the Technical Manager.

Requirements:

Education: Matric plus a relevant tertiary qualification. MCSE certification is highly preferred. Experience: 1-3 years of experience in a similar technical support role. Proven experience with Microsoft technologies, including Active Directory, Windows Server (2012), Office 365, and Skype for Business. Solid understanding of networking, including WAN, LAN, DNS, DHCP, and routing. Hardware & Infrastructure: Proficient with supporting hardware (PCs, laptops, printers, etc.) and managing server-related issues. Exposure to retail environments and POS hardware is advantageous. Personal Attributes: Strong attention to detail and problem-solving abilities. Excellent interpersonal skills with the ability to communicate complex technical issues to non-technical users. A self-starter with a keen interest in expanding technical knowledge and skills. Ability to take ownership of tasks and complete them efficiently. Additional

Requirements:

Must have a valid drivers license and own transportation for client visits and on-site support. Don`t miss out on this opportunity, apply today

It Support Analyst position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-12 in the It Computing Software category

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