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Cape Town City Centre: Italian Speaking Customer Services Representative

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Job Description

About the Role

Join a fast-growing beauty & wellness tech brand in Cape Town CBD, where you’ll be part of a dynamic team delivering intuitive tools that empower both consumers and service providers. As an Italian-speaking Customer Services Representative, you’ll manage AI-powered live chat systems, handle inquiries from both B2C and B2B users, and support client onboarding and engagement.

Key Responsibilities

  • Manage AI-powered live chat systems (e.g., Intercom, Zendesk) and optimize flows based on user feedback
  • Provide live support to individual users and business clients (salons, spas, beauty professionals)
  • Assist with onboarding, troubleshooting, and feature support
  • Identify upsell and cross-sell opportunities during conversations
  • Guide prospects through demos and sales cycles; follow up with inactive users

Requirements

  • Minimum 2 years experience in B2B outbound sales or client support, ideally within SaaS or tech
  • Native or fluent Italian and professional-level English
  • Hands-on experience with UK-based clients; familiar with UK communication norms
  • Proven ability to manage full sales cycles
  • Skilled in Salesforce, Slack, Google Workspace, Microsoft Office

Qualifications

  • Bachelor’s degree

Salary & Benefits

  • R22,000 – R30,000 CTC

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

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In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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