Cape Town City Centre: Junior Office Manager

KEY RESPONSIBILITIES Sales Answer incoming calls and handle sales or service enquiries professionally. Capture and follow up on leads and new client requests. Support the sales process with accurate information and client communication. Clients Manage and update the monthly client service schedule. Maintain contracts, client files, and service documentation. Prepare and issue invoices, monitor bad debt, and assist with collections. Handle client queries, complaints, and service feedback. Operations Coordinate and update the daily service schedule, including reschedules and urgent calls. Liaise daily with technicians, the operations team, and the regional manager. Manage the PestScan system (job cards, schedules, and reports). Oversee stock management and consumable control. Reconcile monthly slips and petty cash; submit reports timeously. Manage vehicle logbooks using Tracker and ensure compliance. Maintain HR records, including attendance, leave, and staff documentation. Support internal communication and ensure smooth operational flow. REQUIREMENTS Matric / Grade 12 (essential). Qualification in Office Administration, Business, or Operations Management (advantageous). 23 years experience in office administration, operations coordination, or client service. Experience in a service-based or technical environment (pest control, cleaning, logistics, etc.) is beneficial. Strong computer literacy MS Office, especially Excel & Outlook. Experience with CRM or service software (e.g. PestScan) is an advantage. Basic bookkeeping or accounting exposure (preferred). ATTRIBUTES Exceptionally organised, detail-oriented, and proactive. Excellent communicator verbal and written. Strong multitasking and problem-solving ability. Confident dealing with clients and internal teams. Reliable, positive, and solutions-driven personality. RUMUNERATION R15,000 Per Month Company Laptop Company Cellphone