Cape Town City Centre: Junior Support Engineer

Join a dynamic team at a leading network monitoring solutions provider, where innovation meets reliability. Were looking for a Junior Support Engineer with a passion for problem-solving, strong Linux skills , and a drive to deliver exceptional customer support. What Youll Do: Resolve technical issues and customer queries through Freshdesk within SLA targets Monitor systems, review logs and cron jobs, and perform OS or tool updates Apply patches, upgrades, and ensure the health of our infrastructure Collaborate with clients and teammates to share knowledge and improve processes Participate in the after-hours support rotation What You Bring: 24 years experience in IT support or NOC environment (ISP/telco advantageous) Solid Linux/Unix CLI and troubleshooting skills Familiar with monitoring tools (Nagios, Zabbix, Prometheus) Understanding of TCP/IP, SNMP , and networking fundamentals Customer-focused, self-driven, and proactive communicator Qualifications: Matric IT Diploma/Degree in Computer Science or related field CompTIA Network, CCNA, or similar certifications a plus If you thrive in a technical, fast-paced environment and love keeping systems running smoothly this role could be for you!