Cape Town City Centre: Junior Editorial Coordinator

About the Role

The Junior Editorial Coordinator will play a crucial role in ensuring the quality and efficiency of our editorial processes, working closely with authors, editors, and reviewers to deliver high-quality publications. This is an excellent opportunity for a detail-oriented and organized individual to join our team.

Key Responsibilities

• Conduct initial manuscript quality and permission checks
• Implement checks on various process points and documents to evaluate the standard of work/task
• Take corrective action if the manuscript deviates from the standard required
• Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles)
• Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system
• Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays
• Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points
• Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox.

Requirements

A relevant undergraduate degree (e.g., Bachelor’s degree in English and Linguistics)

Customer service experience

Strong communication skills – both written and verbal

Excellent English (read, write, understand, and speak) language skills are a requirement

Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)

Excellent MS Office skills (especially in MS Word, Excel, and Outlook)

Highly organised and self-motivated, with strong time-management and project management skills

Able to work well under pressure in an open-plan environment

Able to work independently and as part of a team