Job Title: Maternity Unit Manager NICU Department: Maternity / Obstetrics Employment Type: Full-time Reports To: Nursing Services Manager Location: Rondebosch, Cape Town, Western Cape Job Purpose: To be held accountable for the management of the Nursing Unit encompassing quality patient care, financial and human resources. Key Responsibilities: Patient Care: Assessment, planning, implement, evaluate and maintain nursing standards thereby ensuring optimum quality patient care. Liaison with multi-disciplinary team members, regarding management of patient care. Actively monitor patient condition to ensure the appropriate Level of Care is maintained at all times. Customer Service: Comprehensive management of customer relations in the unit through clinical ward rounds, patient questionnaires, verbal and written complaints Ensure completion of patient questionnaires. the satisfaction of health professional(s) with the service delivery of the nursing unit. Hold meetings with health professional(s) and other service providers as directed by the Nursing Services Manager. Communication: Implement and maintain effective communication between Employees, Patients, Doctors and Relatives. Communicate daily with the case manager. Actively communicate the funder requirements to the multidisciplinary team. Ensure that information, feedback from meetings /an instruction from management is communicated to the entire employee in the unit. Financial Control: Management of time and attendance including leave planning, absenteeism, late coming and overtime Participate in budget preparation as directed by the nursing services manager Manage and prepare acuities report for unit and compare to budget, i.e. staffing costs, absenteeism, level of care, patient needs and Rand Per Patient Day Ensure employees are proficient in handling all equipment and maintain training record. Ensure that medical equipment is maintained and serviced on a frequent basis as per supplier specification. Supervise the management of stock. Be actively involved in stock taking Audit and release discharged files to the administration department within 24 hours. Management of assets by ensuring that asset register is reconciled monthly. Policy, Procedure and Legislation: Develop unit specific policies and procedures in relation with AHC Policies and Procedures. Comply with all legislation regulating nursing practice. Comply with legislation relating to the Basic Conditions of Employment Act, Occupational Health and Safety Act, Labour Relations Act, Employment Equity Act, Skills Development Act and Nursing Act Ensure adherence to AHC policies and procedures In consultation with the Nursing Services Manager review all unit specific policies and standard operating procedures and clinical guidelines every two years or as required by legislation. Ensure that all units related activities are carried out within the framework of ethical and legal standards. Monitor activities of nursing employee to ensure compliance to the Nursing Act. Keep an updated file of all applicable legislation and policies and make it accessible to nursing employee Quality Assurance and Marketing: Advocate for the patient at all times. Determine the expectation and needs of internal and external customers and provide nursing services accordingly. Address customers complaints and/or enquiries within your Scope of Practice and escalate unresolved complaints and/or enquiries. Ensure monthly audits on all aspects relating to patient care in accordance with AHC policies and procedures and the national core standards. Monitor and audit medication administration and address any deviations from Doctors orders and/or Company Policies and Procedures. Report and document all adverse incidences immediately. Complete investigation of incident within 72 hours. Develop, implement and monitor action plans to address patient care delivery gaps. Ensure successful completion of Quality Improvement Programs in line with AHC Policies and Procedures and National Core Standards. Ensure that Infection prevention and control standards are maintained. Keep management informed of happenings within the unit which could have potential media interest and impact on the hospital in a positive or negative light. Administration: Implement and ensure adherence to acuities as calculated based on the patients Clinical condition and Level of Care. Perform the skill audit of the employee Compilation of training programme and ensure that in service training is conducted according to the AHC policies and procedures Check and Balance drug books to physical stock on hand and investigate all discrepancies. Audit the emergency trolley Prepare and analyse statistical reports as requested by Management. Compile reports on audits performed and submit to Management. Compile and maintain an asset register Ensure patient records are correctly maintained and confidentiality is kept. Ensure that private paying patient files are completed and submitted to Billings for completion prior to patient leaving the ward. Compile monthly duty rosters and ensure accurate working hours. Disaster and contingency plans monitored in the ward and hospital as per requirement from department of health. Education, Experience and Professional Licensing: Degree or Diploma in nursing Current registration with SANC Relevant experience in nursing to meet the critical outputs Proven leadership and people management skills Basic understanding of labour legislation, financial and chain management principles Computer proficiency Drivers license and ability to travel Competencies: Collaboration Problem-solving, analysis and judgement Financial Management Resilience Engaging diversity Verbal & written communication and presentation Influencing Negotiation Builds effective teams Customer responsiveness Organisational awareness Leading by example Motivating and developing people Excellence and quality orientation Ethical behaviour
