Cape Town City Centre: Merchandise Coordinator

About the Role

The Merchandise Coordinator plays a vital role in ensuring seamless production and delivery of merchandise to our customers. This position requires strong organizational skills, attention to detail, and excellent communication abilities to work closely with suppliers, factories, and internal stakeholders.

Key Responsibilities

• Communicate buyer projection maps (monthly and seasonal) to suppliers to ensure production readiness for upcoming orders.
• Coordinate with factories to initiate development and proactively track lab dips, fit samples, and related submissions pending receipt of customer purchase orders.
• Obtain and manage official order documentation from buyers once pricing has been confirmed.
• Download, print, and verify purchase orders to ensure accuracy of delivery dates, pricing, and colour specifications.
• Issue weekly “on order” confirmations to suppliers for all orders raised.
• Provide factories with packing instructions and sealed approvals within required timelines.
• Distribute customer order copies to factories, including required wholesale pricing blocks where applicable.
• Load approved costings into the sync system.
• Raise factory indents once briefs, order details, and costings have been fully captured in the system.
• Record and track all development submissions (fit samples, lab dips, strike-offs, PPS and BPS) within Sync.
• Facilitate workflow handover of submissions to Design for review and Quality Assurance for processing.
• Submit development samples and approvals to buyers and actively follow up for feedback.
• Communicate buyer approvals and technical feedback to factories promptly.
• Coordinate re-submissions with suppliers when approvals are not granted.
• Manage ongoing correspondence with factories regarding design, style, packing, and barcode requirements.
• Respond to daily operational queries from factories, shipping teams, buyers, and planners.
• Monitor production progress for all deliveries due within the current week and the following week.
• Maintain and update target tracking reports weekly in collaboration with the Merchandiser.
• Support production status management (MST) across all active orders.
• Ensure swing tag and print ticket requirements are communicated to factories for execution.
• Manage frequent order amendments and ensure all stakeholders are informed of updates.

Requirements

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficient in using digital tools and systems (Sync, email, etc.).