Menu Close

Cape Town City Centre: Production Support Specialist



Cape Town Region



IT / Computing / Software

Advertisement



Job Description

Purpose of the Role The Production Support Specialist is responsible for providing first-line technical support across multiple internal systems and platforms. This role ensures that usersincluding staff, brokers, institutional clients, administrators, and end-clientsreceive timely and accurate support according to agreed service levels. Working within the Product Department and closely with cross-functional teams, this position plays a critical role in maintaining smooth operations and supporting system functionality. Key Responsibilities: Provide first-line technical support to users with system queries. Manage and prioritize queries based on severity and business impact. Monitor alerts and notifications to ensure systems remain fully operational. Administer and maintain user credentials and permissions across systems. Understand system functions, including onboarding, login, account management, banking, trading, market data, compliance, reporting, and APIs. Manage and update system configurations such as instrument management, routing, mappings, pricing feeds, and FIX integrations. Conduct checks following outages or system restarts. Perform data management functions and assist with testing new features or updates. Collaborate with internal teams to investigate issues and support reconciliations. Cross-train and share knowledge within the support team. Complete ad hoc tasks as required. Qualifications Grade 12/Matric (or equivalent). 13 years experience in a technical support role. Strong knowledge of client onboarding, banking, and trading/securities processes. Experience with SQL and APIs. Proficiency in Microsoft Office, especially Excel. Customer service experience. Previous exposure to trading system applications (advantageous). Preferred Skills/Experience Experience within global financial markets. Strong problem-solving and investigative skills. Excellent verbal and written communication in English. Ability to coach, mentor, and upskill team members. Strong interpersonal skills, service-oriented attitude, and collaborative approach. Critical thinking and proactive problem-solving. Analytical mindset with attention to detail and accuracy. Results-driven and financially astute. Working Conditions Hybrid work environment (combination of office-based and remote work). Fast-paced, deadline-driven setting with frequent collaboration across departments. Occasional system checks or updates may be required outside standard working hours.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement



Explore More Opportunities


Jobs in Cape Town City Centre

Jobs in Cape Town Region

IT / Computing / Software Jobs


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.

Related Jobs

Check back soon for related job recommendations!

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Senior Project Manager posted by Flink Recruitment

December 5, 2025

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

View Job

Gauteng: Senior Project Manager posted by Flink Recruitment

Jobs in Gauteng December 5, 2025
Flink Recruitment Solution Sales

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

View Job

Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

Jobs in Eastern Cape December 5, 2025
Bright Placements (PTY) Ltd Solution Sales

QualificationsCulinary Arts Diploma or relevant professional chef certification.HACCP or Food Safety certification (advantageous).Leadership or kitchen...

View Job

Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

Jobs in Eastern Cape Remote December 5, 2025
Bright Placements (PTY) Ltd Solution Sales

Qualifications and ExperienceEducation:National Diploma or Certificate in Professional Cookery, Culinary Arts, or Hospitality Management.Additional training...

View Job

Centurion: Systems Implementation Project Manager – ERP, Software & Technology Rollout posted by Flair TM

Jobs in Centurion December 5, 2025
Flair TM International Retail

Key ResponsibilitiesLead planning, coordination, and execution of systems implementation, software deployment, and ERP integration projects.Translate...

View Job

Centurion: Liaison and Sales Administrator posted by Flink Recruitment

Jobs in Centurion December 5, 2025
Flink Recruitment Petro Chemical

Roles and ResponsibilitiesCustomer Liaison and Sales AdministratorLocation: Sutherland Ridge, CenturionType: Permanent, Full-Time, Office-basedWorking...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area

Letsitele: ACCOUNTANT

MINIMUM REQUIREMENTS Relevant Accounting Qualification with 23 years experience. Computer literacy (MS Office) essential. Pastel Accounting experience… Share this to someone who needs a job:

Pretoria: PHP Developer

PHP Developer Shape the future of scalable, high-impact digital products. Pretoria | R60 000 to R65 000 per month | Digital Agency About Our Client…

Cape Town City Centre: Production Support Specialist



Cape Town Region



IT / Computing / Software

Advertisement



Job Description

Purpose of the Role The Production Support Specialist is responsible for providing first-line technical support across multiple internal systems and platforms. This role ensures that usersincluding staff, brokers, institutional clients, administrators, and end-clientsreceive timely and accurate support according to agreed service levels. Working within the Product Department and closely with cross-functional teams, this position plays a critical role in maintaining smooth operations and supporting system functionality. Key Responsibilities: Provide first-line technical support to users with system queries. Manage and prioritize queries based on severity and business impact. Monitor alerts and notifications to ensure systems remain fully operational. Administer and maintain user credentials and permissions across systems. Understand system functions, including onboarding, login, account management, banking, trading, market data, compliance, reporting, and APIs. Manage and update system configurations such as instrument management, routing, mappings, pricing feeds, and FIX integrations. Conduct checks following outages or system restarts. Perform data management functions and assist with testing new features or updates. Collaborate with internal teams to investigate issues and support reconciliations. Cross-train and share knowledge within the support team. Complete ad hoc tasks as required. Qualifications Grade 12/Matric (or equivalent). 13 years experience in a technical support role. Strong knowledge of client onboarding, banking, and trading/securities processes. Experience with SQL and APIs. Proficiency in Microsoft Office, especially Excel. Customer service experience. Previous exposure to trading system applications (advantageous). Preferred Skills/Experience Experience within global financial markets. Strong problem-solving and investigative skills. Excellent verbal and written communication in English. Ability to coach, mentor, and upskill team members. Strong interpersonal skills, service-oriented attitude, and collaborative approach. Critical thinking and proactive problem-solving. Analytical mindset with attention to detail and accuracy. Results-driven and financially astute. Working Conditions Hybrid work environment (combination of office-based and remote work). Fast-paced, deadline-driven setting with frequent collaboration across departments. Occasional system checks or updates may be required outside standard working hours.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement



Explore More Opportunities


Jobs in Cape Town City Centre

Jobs in Cape Town Region

IT / Computing / Software Jobs


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Quantify your achievements on your CV using numbers and percentages where possible.

Related Jobs

Check back soon for related job recommendations!

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Senior Project Manager posted by Flink Recruitment

December 5, 2025

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

View Job

Gauteng: Senior Project Manager posted by Flink Recruitment

Jobs in Gauteng December 5, 2025
Flink Recruitment Solution Sales

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

View Job

Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

Jobs in Eastern Cape December 5, 2025
Bright Placements (PTY) Ltd Solution Sales

QualificationsCulinary Arts Diploma or relevant professional chef certification.HACCP or Food Safety certification (advantageous).Leadership or kitchen...

View Job

Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

Jobs in Eastern Cape Remote December 5, 2025
Bright Placements (PTY) Ltd Solution Sales

Qualifications and ExperienceEducation:National Diploma or Certificate in Professional Cookery, Culinary Arts, or Hospitality Management.Additional training...

View Job

Centurion: Systems Implementation Project Manager – ERP, Software & Technology Rollout posted by Flair TM

Jobs in Centurion December 5, 2025
Flair TM International Retail

Key ResponsibilitiesLead planning, coordination, and execution of systems implementation, software deployment, and ERP integration projects.Translate...

View Job

Centurion: Liaison and Sales Administrator posted by Flink Recruitment

Jobs in Centurion December 5, 2025
Flink Recruitment Petro Chemical

Roles and ResponsibilitiesCustomer Liaison and Sales AdministratorLocation: Sutherland Ridge, CenturionType: Permanent, Full-Time, Office-basedWorking...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area