Overall Role Function: The role will be responsible for end-to-end live route tracking and execution management of all routes within a specific Business Unit for which the role will be responsible. This position will be operating on shift as part of a team who will execute 24 hours and 7 days a week. Part of this role’s responsibilities will be tracking of routes, alert management, exception management and escalation, Expediting, trending & analysis, communication with drivers and depot’s and should play an integral part in improving the productivity of operational teams. Responsibilities: Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking: • Live visibility and tracking of all routes within the BU on Cella Track • Tracking and investigation of all “Late” routes • Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management: • Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU • Driver communication and relationship • Driving corrective action with driver • Ensure correct escalation processes are being followed • Actioning alerts according to priority & urgency, i.e. Risk Alert is treated with higher urgency than an Execution Alert. Master Data: • Be aware and keep log of all master data or system issues that might cause inaccurate route tracking • Full understanding of all Control Tower master data fields • Daily escalation of master data issues to Control Tower Manager • Report on all Asset Management issues noticed during shift to CT Manager Admin sense checks: • Identify and communicate any Operational, administrative exceptions with Operational staff. Operational Excellence: • Proactively drive and contribute to a culture of operational excellence • Drive and improve relationship with Lieben operational team • Daily interactions with drivers, depot managers and operational managers • Solve and respond to queries raised by operational teams daily via CT Manager • Contribute and provide suggestions for improving operational productivity at depot’s from central Control Tower perspective. • Effective escalation of sub-standard driver behaviour. • Adhere to Control Tower SOP’s and raise with CT Manager where a change is necessary • Review previous day’s issues to verify improvement. • Regular job rotation and knowledge hand-over within the team. KPI Management: Taking full accountability for KPI’s and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPI’s as part of the “Job Outcome/KPI” section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights). • Check Route Compliance, pick up KPI exceptions, fix and escalate where required. • End-of-shift report to CT Manager. Personal Development: • Personal Development Responsible for own development to increase own competencies for the position function and future leadership growth opportunities. • Teamwork Contribute to and be part of driving effective teamwork within Control Tower operations as well as with other business units and across all depots. • Training & Development Willingness to be trained on-the-job and take initiative for self-development. Responsible for his/her own training and development to stay updated with latest changes and requirements. • Highlight to Control Tower Manager where there is a specific gap, assistance needed, or specific training required with regards to any of the above points. Job Outcomes/KPI’s: Commitment to achieving Control Tower KPI’s and goals. Per shift & per day. Targets and measures to be discussed in Performance meetings: •Alerts triggered: 100% of alerts to be Acknowledged, Resolved or Escalated •Trip Planned vs Actual KM (Target: •Trip Planned vs Actual TAT (Target: •Store Planned vs Actual TAT (Target: •First Stop Met compliance (Target: 98%) •On time DC departure (Target: 98%) •On Time compliance % (Target: 98%) •Customer sequence compliance (Target: 98%) •Driver Performance Score (Driver risk profile) (Current: 92.8% vs Target: 95%)

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