Saas Technical Support Specialist
Posted on 2025-03-14
| Category | It Computing Software |
|---|---|
| Location | Cape Town Region / Cape Town City Centre |
Job Summary
Responsibilities:
– Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues. – Identify and reproduce technical issues for the client’s product development teams, including occasional weekend on-call duties. – Act as a brand ambassador by providing considerate and personalized responses to customer inquiries. – Test new features, report bugs, and surface customer feedback to improve the product. – Maintain and enhance the customer support knowledge base by creating helpful documentation. – Stay updated on product changes and updates to deliver accurate support. Qualifications/
Requirements:
– Minimum of a Grade 12 (Matric) – Minimum of 2 years of experience in customer support, ideally in a software or tech-focused role. – Fluent in English, with strong written and verbal communication skills. – Strong technical aptitude with the ability to troubleshoot software and hardware issues. – Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail. Skills: – Essential: Proficient in troubleshooting, excellent communication skills, ability to work independently, and handle high-pressure situations. – Preferred: Prior experience with a SaaS company, knowledge of CRM or ticketing systems, and experience working in remote teams. Growth and Support: The client’s company values learning and professional development. You`ll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. They encourage ownership, proactivity, and creativity in problem-solving, ensuring you grow with them. Benefits: – Competitive salary of R27,000 per month. – Fully remote role, giving you the flexibility to work from the comfort of your home. – Be part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology.
Saas Technical Support Specialist position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-14 in the It Computing Software category
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