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Cape Town City Centre: Social Facilitator – Community Engagement and Liaison Plumstead, Cape Town

Cape Town City Centre: Social Facilitator – Community Engagement and Liaison Plumstead, Cape Town

Posted on 2025-07-25 00:00:00

Employer Unspecified
Category Customer service / support
Location Cape Town Region  / Cape Town City Centre

Job Summary

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE: VALID MATRIC/GRADE 12 CERTIFICATE, WITH PROVEN EXPERIENCE in community engagement, social facilitation, and project coordination STRONG INTERPERSONAL AND COMMUNICATION SKILLS , with confidence engaging diverse communities and liaising with local officials PPOFICIENCY IN DATA COLLECTION AND ANALYSIS , including community profiling, reporting, and drawing actionable insights FLUENCY IN BOTH ENGLISH AND AFRIKAANS VALID DRIVERS LICENCE AND OWN RELIABLE VEHICLE , with the ability to travel throughout Cape Town as needed. DUTIES WILL INCLUDE: Community Engagement & Facilitation: Organise and lead dialogues, workshops, and meetings to gather input, build trust, and promote inclusive participation. Stakeholder Liaison: Build strong working relationships with ward councillors, sub-councils, and other local role players to ensure smooth collaboration. Community Profiling & Data Collection: Conduct micro-profiling to understand the demographics, needs, challenges, and unique dynamics of the communities we serve. Information Dissemination: Plan and manage outreach efforts, including leaflet drops and other communication methods, to keep communities informed and up to date. Team Leadership: Coordinate activities with internal teams and guide field staff (such as ground workers) to ensure that engagement efforts are well-executed and aligned with project goals. Flexibility: Be available for after-hours or weekend sessions when needed to ensure accessibility and meet community availability. As a Social Facilitator, youll play a key role in making sure communities are informed, involved, and empowered throughout each stage of our projects. IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU: Were looking for someone who is more than just a facilitator! Someone who brings heart, clarity, and commitment to every interaction. If the qualities below describe you, wed love to meet you: Client Focus: You prioritise the needs of communities and stakeholders, earning trust through respectful, transparent engagement that ensures every voice is heard. Social Skills: You communicate with ease, listen deeply, and engage confidently with people from all walks of life even in complex group dynamics. Cooperation: Youre a true team player, able to work across roles and with diverse groups, from councillors to community members, sharing knowledge and supporting shared goals. Planning: Youre organised and reliable, able to coordinate meetings, community sessions, and outreach with precision, keeping things on track and on time. Listening Skills: You dont just hear, you understand. Youre skilled at capturing perspectives, concerns, and insights accurately and using them to inform your work. Adaptability: You stay calm and flexible when plans shift, adapting your approach to suit changing community dynamics or unexpected challenges. Results Orientation: You focus on impact, not just activity. You deliver high-quality work efficiently, whether its a successful meeting, a clear report, or timely feedback to stakeholders. Integrity: Youre guided by honesty, respect, and strong ethics in every interaction, always representing the community fairly and responsibly.

View Job  Cape Town City Centre: Service Coordinator

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