Job Description
About the Role
We are seeking an experienced ServiceNow Managed Services Analyst to join our team in Cape Town City Centre. As a key member of our IT operations, you will play a crucial role in maintaining the health, performance, and security of our ServiceNow platform. This is an excellent opportunity for technical development and exposure to a broad range of ServiceNow capabilities.
Key Responsibilities
- Perform daily platform monitoring, health checks, and performance reviews.
- Deliver patching, plugin updates, and security reviews.
- Investigate and resolve incidents, defects, and platform errors.
- Support CMDB inspections, contributing to data quality and alignment with CSDM standards.
- Track and report on license consumption, highlighting optimisation opportunities.
- Contribute to the delivery of enhancements and backlog items for continuous improvement.
- Assist with governance and compliance activities, including MFA, access controls, and audit readiness.
- Research new ServiceNow features and modules, preparing recommendations for review.
- Support testing, documentation, and knowledge transfer as part of platform enhancements.
- Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly.
Requirements
Hands-on experience with ServiceNow administration or support.
Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).
Knowledge of CMDB structure, data quality, and the CSDM framework.
Familiarity with ITIL processes and IT service management.
Strong problem-solving skills with attention to detail.
Ability to work collaboratively in a team environment.
Qualifications
ServiceNow Certified System Administrator (CSA) or working towards it.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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