Job Description
About the Role
The Receptionist & Back-Up Therapist role at our spa is an exciting opportunity for a motivated and passionate individual to deliver exceptional guest service while providing professional spa treatments when required.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival.
- Manage bookings, appointments, and guest enquiries (telephonic and in person).
- Handle payments, cash-ups, and retail sales.
- Promote spa treatments, packages, promotions, and retail products.
- Maintain accurate guest records and appointment schedules.
- Ensure reception and retail areas are clean, organized, and inviting.
- Perform a variety of spa treatments including: Massages, Facials, Body treatments, Manicures and pedicures, Waxing and other services as required.
- Conduct professional consultations to understand guest needs and preferences.
- Maintain high hygiene and safety standards at all times.
- Ensure treatment rooms are fully stocked with professional products, towels, and supplies.
- Maintain excellent product knowledge.
- Stay updated with industry trends and competitors.
- Work collaboratively with team members to ensure seamless service delivery.
- Stocktake & Inventory Control: Conduct regular stock takes of retail products, professional products, and consumables. Monitor stock levels and report shortages to the Spa Manager. Ensure accurate recording of stock received, used, and sold. Assist with ordering stock in line with minimum and maximum levels. Prevent stock loss through proper handling and storage procedures.
Requirements
- International Beauty Therapy Certificate / Somatology Diploma (ITEC or CIDESCO preferred).
- 2–3 years’ experience in a hotel or spa environment.
- Proven retail sales track record.
- Ability to source new business and develop a regular client database.
- Willingness to work shifts, weekends, and public holidays.
Qualifications
No formal qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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