Job Description
About the Role
HotelJobs is seeking an experienced Chief Operating Officer (COO) to lead the National Restaurant Group’s operations, driving strategic execution, business performance, and growth across all restaurants and the franchise network. The successful candidate will be a key member of the executive leadership team, working closely with the CEO to drive sustainable revenue growth, optimize operations, and ensure brand consistency.
Key Responsibilities
- Provide strategic oversight and leadership across all corporate restaurant operations.
- Develop and enforce operational policies, procedures, and KPIs to optimize efficiency and profitability.
- Ensure consistent service standards, culinary quality, and guest experience across all sites.
- Monitor site-level performance and implement corrective actions as required.
- Partner with the CEO and New Business manager to identify, approve, and implement expansion opportunities.
- Oversee franchise operations, ensuring adherence to corporate standards, SOPs, and brand guidelines.
- Ensure franchise partners meet financial, operational, and service expectations, providing coaching and guidance where necessary.
- Contribute to site selection, concept adaptation, and operational readiness for new locations.
- Collaborate with the CFO to ensure budget adherence, cost management, and profitability optimization.
- Provide input into P&L performance reviews, operational forecasts, and capex planning.
- Drive operational efficiencies to improve margins without compromising quality.
- Lead and mentor the operations management team, fostering a high-performance culture.
- Ensure appropriate training, coaching, and succession planning across operations.
- Partner with Chief People Officer to develop talent pipelines and operational leadership capacity.
Requirements
Grade 12 A formal Hospitality, Operations Management, or related field qualifications
Minimum 10 years of senior operations experience in multi-site hospitality or restaurant management
Proven track record in expansion and/or franchise management preferred
Strong financial acumen, including P&L management and operational budgeting
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
Not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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