Menu Close

Cape Town: Customer Care Consultant posted by CallForce

Date 2024-11-24
Job Title Customer Care Consultant
Employer CallForce
More Information
Salary 7000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Role Purpose:

The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for
Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat.
These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not
limited to these, by contacting them to recover the service experience and resolve their query, where a query
cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and the
Close Loop Consultant will case manage the query until resolved.

Knowledge & Education:

Matric:
Preferred Subjects:

Maths/Maths Literacy
Accounting
Business Studies
Knowledge of telecoms / Technology /Digital industry desirable
Numeracy

Experience:
Min 6 months call centre experience
Previous Call Centre, Retail, customer facing experience highly recommended
General understanding of complex billing and payment concepts, credits and rebates and re billing
calculations
Skills & Competencies:
Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)
Multi-Screen Navigation
Oral and Written Communication
Business writing chat skill required
Customer Service Orientation
Attention to Detail (Generic)
Problem Solving
Adaptability
Resilience
Be able to apply effective listening, questioning & probing skills to develop and comprehensively
understand the customers requirements
Identify areas that impact customer experience and provide insight to internal and Vodacom Improvement
teams to drive Improvement opportunities.

Language:
English proficient
Clear well-articulated

Working Hours: (subject to change based on operational requirements)
Monday Friday ( 08:00- 17:00) (subject to change based on operational requirements

Customer Care Consultant position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:25:27 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

View Job  Cape Town: Tax Advisor - Audit & Advisory posted by Goldman Tech


Here are some more related positions


Bloubergstrand: Airbnb Coordinator / Customer Care posted by Defined Hospitality

Property Airbnb Coordinator/AdministrativeWe are seeking a person preferably from the property or airbnb sector to manage 3 Airbnb Units and 5 Permanent Rental Units.An ex property agent (having managed rentals) will be ideal.Requirements:- Will work from


View Job
Airbnb Coordinator / Customer Care

Johannesburg: Customer Care Representative

Duties and Responsibilities Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. in a timely and accurate manner. Proces


View Job
Customer Care Representative

Centurion: Customer Service Rep posted by WeCare Independent Pharmacy Network

We`re hiring Customer Service Reps!!We are looking for an energetic, positive, proactive individual to come and work with our team. What you would do in the role:Travel to, Communicate with and Train our customers with our suite of products or services des


View Job
Customer Service Rep

Johannesburg: Customer Care Agent

Requirements: Matric MUST have some experience in Retail/FMCG background. Excellent Verbal and written communication skills. Must be bilingual in English and an African language. Duties: Responsible for store queries As-needed marketing activities Will be


View Job
Customer Care Agent

Midrand: Receptionist/Customer Care Officer

Qualification Matric Requirements Has worked in similar position as a Receptionist front desk / Customer Service. Experience in social media (a must) To be available IMMEDIATELY Duties Assisting with resolving of customer service problems Admin related dut


View Job
Receptionist/Customer Care Officer

Durban: Industrial Waste Customer Care Supervisor

Our client is looking for an Industrial Waste Customer Care Supervisor to lead and support the customer care team, drive retention strategies, and contribute to sustainable financial growth within the waste management sector. Responsibilities Retain and up


View Job
Industrial Waste Customer Care Supervisor

Durban: Industrial Waste: Customer Care Supervisor posted by Bluff Personnel

Industrial Waste: Customer Care SupervisorRef: CXP114/2024Develop a strong retention sales culture, which drives sustainable financial growth and supports the organization.Salary: R45 000 TCTC - dependent on experience and qualifications.Location: Durban


View Job
Industrial Waste

Vereeniging: Frontline Customer Support Data Capturing posted by CTU Career Chatz

Job SummaryWe are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support, The suc


View Job
Frontline Customer Support Data Capturing

Cape Town: Customer Care Consultant posted by CallForce

Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging pla


View Job
Customer Care Consultant

Boksburg: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory

View Job  Northern Suburbs: Marketing And Sales Specialist posted by NWE Consulting Engineers

View Job
Frontline Customer And Sales Support

Durban: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

South Africa: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

Durban: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Vereeniging: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Cape Town: Customer Care Consultant posted by CallForce

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initi


View Job
Customer Care Consultant

Vereeniging: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Bloemfontein: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Polokwane: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory

View Job  Western Cape: Mechanical Draughtsman posted by Communicate Finance

View Job
Frontline Customer And Sales Support

Johannesburg: Customer Care Representative posted by Cletech Recruitment

Duties and Responsibilities Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. in a timely and accurate manner. Pr


View Job
Customer Care Representative

Gauteng: Customer Care Agent posted by Staff Solutions

Requirements:MatricMUST have some experience in Retail/FMCG background.Excellent Verbal and written communication skills. Must be bilingual in English and an African language.Duties:Responsible for store queriesAs-needed marketing activitiesWill be re


View Job
Customer Care Agent

La Lucia: Customer Service Representative posted by La Lucia Healthcare Hospital

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be ab


View Job
Customer Service Representative

Gauteng: Switch Board Operator/Customer Care posted by AUTORECRUIT

We are seeking an enthusiastic and professional Switchboard Operator and Customer Care Representative to join our team in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage mu


View Job
Switch Board Operator/Customer Care

Durban: Industrial Waste Customer Care Supervisor

Purpose of the Role: Customer Care Sales Admin. Retention of existing Transactional Waste Management Clients and customer care team Management. Drive sustainable financial growth through maximising existing client sales and forging strong relationships wit


View Job
Industrial Waste Customer Care Supervisor

Edenvale: Receptionist/Customer Care (Longmeadow)

The Receptionist is part of the JHB Customer Services team. The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team. The primary responsibility of the Customer Services t


View Job
Receptionist/Customer Care (Longmeadow)

Midrand: Receptionist/Customer Care Officer posted by Objective Personnel

Qualification Matric Requirements Has worked in similar position as a Receptionist front desk / Customer Service. Experience in social media (a must) To be available IMMEDIATELY Duties Assisting with resolving of customer


View Job
Receptionist/Customer Care Officer

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Customer Care Consultant posted by CallForce

Date 2024-11-24
Job Title Customer Care Consultant
Employer CallForce
More Information
Salary 7000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Job Summary

We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements and Qualifications

  • Matric qualification
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Customer Care Consultant position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:13:17 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

View Job  Cape Town: B-Bbee Verification Specialist posted by Hire Resolve

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Bloubergstrand: Airbnb Coordinator / Customer Care posted by Defined Hospitality

Property Airbnb Coordinator/AdministrativeWe are seeking a person preferably from the property or airbnb sector to manage 3 Airbnb Units and 5 Permanent Rental Units.An ex property agent (having managed rentals) will be ideal.Requirements:- Will work from


View Job
Airbnb Coordinator / Customer Care

Johannesburg: Customer Care Representative

Duties and Responsibilities Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. in a timely and accurate manner. Proces


View Job
Customer Care Representative

Centurion: Customer Service Rep posted by WeCare Independent Pharmacy Network

We`re hiring Customer Service Reps!!We are looking for an energetic, positive, proactive individual to come and work with our team. What you would do in the role:Travel to, Communicate with and Train our customers with our suite of products or services des


View Job
Customer Service Rep

Johannesburg: Customer Care Agent

Requirements: Matric MUST have some experience in Retail/FMCG background. Excellent Verbal and written communication skills. Must be bilingual in English and an African language. Duties: Responsible for store queries As-needed marketing activities Will be


View Job
Customer Care Agent

Midrand: Receptionist/Customer Care Officer

Qualification Matric Requirements Has worked in similar position as a Receptionist front desk / Customer Service. Experience in social media (a must) To be available IMMEDIATELY Duties Assisting with resolving of customer service problems Admin related dut


View Job
Receptionist/Customer Care Officer

Durban: Industrial Waste Customer Care Supervisor

Our client is looking for an Industrial Waste Customer Care Supervisor to lead and support the customer care team, drive retention strategies, and contribute to sustainable financial growth within the waste management sector. Responsibilities Retain and up


View Job
Industrial Waste Customer Care Supervisor

Durban: Industrial Waste: Customer Care Supervisor posted by Bluff Personnel

Industrial Waste: Customer Care SupervisorRef: CXP114/2024Develop a strong retention sales culture, which drives sustainable financial growth and supports the organization.Salary: R45 000 TCTC - dependent on experience and qualifications.Location: Durban


View Job
Industrial Waste

Vereeniging: Frontline Customer Support Data Capturing posted by CTU Career Chatz

Job SummaryWe are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support, The suc


View Job
Frontline Customer Support Data Capturing

Cape Town: Customer Care Consultant posted by CallForce

Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging pla

View Job  Northern Suburbs: Marketing And Sales Specialist posted by NWE Consulting Engineers

View Job
Customer Care Consultant

Boksburg: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Durban: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

South Africa: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

Durban: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Vereeniging: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Cape Town: Customer Care Consultant posted by CallForce

Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initi


View Job
Customer Care Consultant

Vereeniging: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Bloemfontein: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory


View Job
Frontline Customer And Sales Support

Polokwane: Frontline Customer And Sales Support posted by CTU Career Chatz

We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory

View Job  Western Cape: Workshop Buyer - Engineering Consultancy Firm posted by Hire Resolve

View Job
Frontline Customer And Sales Support

Johannesburg: Customer Care Representative posted by Cletech Recruitment

Duties and Responsibilities Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. in a timely and accurate manner. Pr


View Job
Customer Care Representative

Gauteng: Customer Care Agent posted by Staff Solutions

Requirements:MatricMUST have some experience in Retail/FMCG background.Excellent Verbal and written communication skills. Must be bilingual in English and an African language.Duties:Responsible for store queriesAs-needed marketing activitiesWill be re


View Job
Customer Care Agent

La Lucia: Customer Service Representative posted by La Lucia Healthcare Hospital

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be ab


View Job
Customer Service Representative

Gauteng: Switch Board Operator/Customer Care posted by AUTORECRUIT

We are seeking an enthusiastic and professional Switchboard Operator and Customer Care Representative to join our team in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage mu


View Job
Switch Board Operator/Customer Care

Durban: Industrial Waste Customer Care Supervisor

Purpose of the Role: Customer Care Sales Admin. Retention of existing Transactional Waste Management Clients and customer care team Management. Drive sustainable financial growth through maximising existing client sales and forging strong relationships wit


View Job
Industrial Waste Customer Care Supervisor

Edenvale: Receptionist/Customer Care (Longmeadow)

The Receptionist is part of the JHB Customer Services team. The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team. The primary responsibility of the Customer Services t


View Job
Receptionist/Customer Care (Longmeadow)

Midrand: Receptionist/Customer Care Officer posted by Objective Personnel

Qualification Matric Requirements Has worked in similar position as a Receptionist front desk / Customer Service. Experience in social media (a must) To be available IMMEDIATELY Duties Assisting with resolving of customer


View Job
Receptionist/Customer Care Officer

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area