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Cape Town: Customer Service Agents – Terminations Area posted by Tower Group

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Job Description

About the Role

Our client, Tower Group, is seeking Customer Service Agents to provide excellent customer service and support to customers in Cape Town. As a Customer Service Agent, you will be the first point of contact for customers with queries or issues related to their rental vehicle, reservations, or other services.

Key Responsibilities

  • Effectively handle all aspects of customer interactions, including returning rental vehicles and keys.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Perform various administrative tasks, such as capturing fuel levels, VRVs, non-revs, following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, and handing in and recording of lost property recoveries from vehicles.
  • Maintain the security and quality control of vehicles and other company property.
  • Identify and report expired licenses, service due vehicles, and any other issues not conforming to our quality standards.
  • Ensure adherence to good housekeeping and general cleanliness standards for branch environment.

Requirements

  • Minimum 2 years front office/customer service experience.
  • NQF level 4 (Matric or equivalent)
  • Code 8 drivers license with at least 1 year driving experience.
  • Computer literate.

Qualifications

  • Completed NQF level 4 qualification (Matric or equivalent).

Salary & Benefits

[Salary information not mentioned in original]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Trucking/Transport Jobs in Western Cape

The trucking and transport industry in the Western Cape is a vital sector that plays a critical role in the country’s economy. Typically, this field is in high demand due to the region’s strategic location and growing economy. However, like any other industry, it is subject to fluctuations in job market trends.

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In terms of salary expectations, trucking and transport professionals in the Western Cape can generally expect to earn between R400 000 and R600 000 per annum, depending on factors such as experience, company size, and industry sector. For example, senior drivers or those working for larger companies may command higher salaries than their junior counterparts or smaller operators. Additionally, salaries can vary significantly across different regions within the Western Cape.

Common skills required for trucking and transport roles include a valid driver’s license, proficiency in navigating GPS systems, strong communication and problem-solving skills, physical fitness, and attention to safety protocols. Typically, employers also look for candidates with experience operating heavy vehicles, basic mechanical knowledge, and the ability to work independently or as part of a team.

The Western Cape is home to various industries that commonly employ trucking and transport professionals, including the manufacturing sector, logistics and supply chain management, and transportation services industry. These sectors often require drivers who can handle long-haul deliveries, navigate complex route networks, and maintain accurate records of cargo movements.

In terms of career development, opportunities for advancement exist within this field, particularly for those with experience or a background in related industries such as logistics or transportation management. Typically, senior roles may involve overseeing fleets, managing supply chains, or even pursuing careers in transportation planning or policy. With continuous training and professional development, trucking and transport professionals can progress to leadership positions, start their own businesses, or explore specialized fields within the industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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