Cape Town: Customer Service Agents – Terminations Area posted by Tower Group

Our client is seeking Customer Service Agents who meets the following criteria:

Customer Service provides the first line of service to customers, assisting customers with the return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc.

Qualifications and Experience

• Effectively handle all aspects of the ccustomers to finalize their rental agreement by returning the vehicle and keys, and the car rental staff inspect the vehicle for fuel levels, mileage, and any potential damages
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRVs, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience

• Minimum Experience:
  • Minimum of 2-year front office/ customer service experience.
• Minimum Qualification:
  • NQF level 4 (Matric or equivalent)
• Minimum Requirements:
  • Code 8 drivers license must have at least 1 years driving experience.
  • Computer literate.