Cape Town: Customer Service Specialist posted by Ciovita

February 14, 2026 Jobs in Cape Peninsula

Ciovita

Western Cape

Other IT/Computer

Job Description

About the Role

We are seeking a highly skilled and motivated Customer Service Specialist to join our team in Cape Town. As a key member of our customer support team, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design.

Key Responsibilities

Respond promptly and professionally to customer inquiries, concerns, and technical issues related to system design.
Maintain a high CSAT score on our internal ticketing system, by showing capacity to analyze and troubleshoot complex problems, providing effective solutions to customers.
Collaborate with cross-functional teams to identify and resolve system design issues. Namely 3PL warehouse, dispatch team, and international team members.
Continuously stay updated with the latest industry trends and advancements in system design and problem-solving techniques.
From time to time you may be asked to assist at industry events with on-the-ground customer assistance.

Requirements

Proven experience in customer service, preferably in a technical support role.
Strong knowledge of system design principles and problem-solving methodologies.
A positive attitude towards teamwork, problem-solving and constant improvement.
Proficiency in troubleshooting and resolving technical issues related to system design.
Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and concisely.
Exceptional problem-solving skills, with the ability to think critically and provide innovative solutions.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
A customer-centric mindset with a passion for delivering exceptional service.

Qualifications

No specific qualifications are mentioned in the original job description.

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How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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