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Cape Town: Data Analyst BPO posted by CallForce

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Job Description

About the Role

We are seeking a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA) with a strong focus on dialler data management and segmentation. This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. You will work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goals maximising contact rates and performance outcomes.

Key Responsibilities

  • Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
  • Deliver real-time dashboards and performance insights to leadership.
  • Lead BI initiatives to support strategic planning and forecasting.
  • Analyse business processes and recommend data-driven improvements.
  • Own the dialler data strategy from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
  • Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
  • Collaborate with operations and dialler teams to align data strategies with campaign objectives.
  • Drive digital transformation through AI, automation, and cloud-based solutions.

Requirements

  • 5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
  • Strong skills in Power BI, Tableau, or Zoho Analytics.
  • Advanced SQL and experience with data warehousing/ETL.
  • Proven success in leading digital transformation initiatives.
  • Experience working with dialler systems and campaign data segmentation.
  • Excellent communication and stakeholder engagement skills.

Qualifications

No formal education mentioned.

Salary & Benefits

Competitive salary + performance-based incentives.

[Note: The “Salary & Benefits” section is included as it was mentioned in the original job description.]
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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