Cape Town: Data Analyst BPO posted by CallForce

March 28, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other Professions

Job Description

Location: Cape Town
Reports to: Head of Operations

About the Role

Were looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)with a strong focus on dialler data management and segmentation.

This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. Youll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goalsmaximising contact rates and performance outcomes.

What Youll Be Doing

Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
Deliver real-time dashboards and performance insights to leadership.
Lead BI initiatives to support strategic planning and forecasting.
Analyse business processes and recommend data-driven improvements.
Own the dialler data strategyfrom monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
Collaborate with operations and dialler teams to align data strategies with campaign objectives.
Drive digital transformation through AI, automation, and cloud-based solutions.

? What Youll Need

5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
Strong skills in Power BI, Tableau, or Zoho Analytics.
Advanced SQL and experience with data warehousing/ETL.
Proven success in leading digital transformation initiatives.
Experience working with dialler systems and campaign data segmentation.
Excellent communication and stakeholder engagement skills.

? What We Offer

Competitive salary + performance-based incentives
Purpose-driven, dynamic work environment
Opportunities to lead strategic initiatives
Exposure to global clients and cutting-edge tech
Career growth and flexible working options

View Job Pretoria East: PROJECT COORDINATOR - Urgently needed posted by Spilastyle CC T/A Top Notch HR Solutions

? Ready to Make an Impact?

Join CallForce and help shape the future of data, technology, and performance in the BPO industry.

? Apply now or tag someone whod be perfect for this role!

#DataAnalyst #BPOJobs #DiallerData #CapeTownCareers #BusinessIntelligence #DigitalTransformation #CallForceCareers #HiringNow #SQL #PowerBI #AnalyticsJobs

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job Johannesburg: Loyalty Manager

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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