Key

• Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
• Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
• Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
• Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
• Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
• Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
• Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
• Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.

Minimum

• Degree or diploma/certification in a relevant field or equivalent work experience.
• 3-5 years of experience in IT/digital transformation roles. Prior experience in CRM systems, customer support platforms, reporting tools, or similar systems is highly desirable.
• Strong understanding of IT environments and cloud-based systems.
• Experience with CRM platforms (e.g., Zoho, Salesforce, or similar) and familiarity with customization and integration of these types of systems.
• Proficiency in scripting languages (e.g., Python, JavaScript) for custom workflows or automations.
• Experience with API integration for linking different platforms and data sources.
• Knowledge of robust software engineering principles is advantageous.
• Proven experience in digital transformation projects, including process analysis, requirement gathering, and stakeholder engagement.
• Understanding of best practices in system integration and workflow optimization.
• Strong problem-solving skills with an ability to troubleshoot technical challenges efficiently.
• Interpersonal Skills: Excellent communication skills, with the ability to translate technical jargon into understandable concepts for stakeholders.
• Ability to work collaboratively with the IT Manager and other stakeholders, taking the initiative to move projects forward.
• Flexibility to handle context-switching between tasks, especially as this role supports a mix of long-term transformation work and immediate technical needs.