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Cape Town: Digital Transformation Engineer posted by Hire Resolve

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Job Description

Hire Resolve’s client is seeking a highly skilled and motivated Digital Transformation Engineer to join their team. The ideal candidate will have experience in IT or digital transformation, with a focus on configuring, customizing,
scripting, and integrating systems like CRM, reporting, and customer service platforms.

Key Responsibilities:

  • Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
  • Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
  • Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
  • Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
  • Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
  • Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
  • Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
  • Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.

Minimum Requirements:

  • Degree or diploma/certification in a relevant field or equivalent work experience.
  • 3-5 years of experience in IT/digital transformation roles. Prior experience in CRM systems, customer support platforms, reporting tools, or similar systems is highly desirable.
  • Strong understanding of IT environments and cloud-based systems.
  • Experience with CRM platforms (e.g., Zoho, Salesforce, or similar) and familiarity with customization and integration of these types of systems.
  • Proficiency in scripting languages (e.g., Python, JavaScript) for custom workflows or automations.
  • Experience with API integration for linking different platforms and data sources.
  • Knowledge of robust software engineering principles is advantageous.
  • Proven experience in digital transformation projects, including process analysis, requirement gathering, and stakeholder engagement.
  • Understanding of best practices in system integration and workflow optimization.
  • Strong problem-solving skills with an ability to troubleshoot technical challenges efficiently.
  • Interpersonal Skills: Excellent communication skills, with the ability to translate technical jargon into understandable concepts for stakeholders.
  • Ability to work collaboratively with the IT Manager and other stakeholders, taking the initiative to move projects forward.
  • Flexibility to handle context-switching between tasks, especially as this role supports a mix of long-term transformation work and immediate technical needs.
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Benefits:

  • Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days.

  • Contribute to open-source projects (desirable).



GO APPLY NOW

Safe & secure application process

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