Job Description
scripting, and integrating systems like CRM, reporting, and customer service platforms.
Key Responsibilities:
- Assist in the configuration, customization, scripting, and integration of CRM, reporting, customer service systems, and other related tools.
- Collaborate with Colin, the IT Manager, to execute digital transformation initiatives on time and within scope.
- Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
- Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
- Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
- Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
- Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
- Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.
Minimum Requirements:
- Degree or diploma/certification in a relevant field or equivalent work experience.
- 3-5 years of experience in IT/digital transformation roles. Prior experience in CRM systems, customer support platforms, reporting tools, or similar systems is highly desirable.
- Strong understanding of IT environments and cloud-based systems.
- Experience with CRM platforms (e.g., Zoho, Salesforce, or similar) and familiarity with customization and integration of these types of systems.
- Proficiency in scripting languages (e.g., Python, JavaScript) for custom workflows or automations.
- Experience with API integration for linking different platforms and data sources.
- Knowledge of robust software engineering principles is advantageous.
- Proven experience in digital transformation projects, including process analysis, requirement gathering, and stakeholder engagement.
- Understanding of best practices in system integration and workflow optimization.
- Strong problem-solving skills with an ability to troubleshoot technical challenges efficiently.
- Interpersonal Skills: Excellent communication skills, with the ability to translate technical jargon into understandable concepts for stakeholders.
- Ability to work collaboratively with the IT Manager and other stakeholders, taking the initiative to move projects forward.
- Flexibility to handle context-switching between tasks, especially as this role supports a mix of long-term transformation work and immediate technical needs.
Benefits:
- Competitive salary based on experience.
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to .za
You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days.
- Contribute to open-source projects (desirable).
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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