Position Purpose
This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the Retail (own store network), Direct to Consumer (D2C) and Business Development division. This role will provide clear direction to deliver on budgets and display inspirational leadership across a diverse team.
Key Responsibilities
Strategy
- Develop strategic plan to achieve sustainable long-term growth for the division. Thereby covering our own store universe (Retail), the e-shop, all online pure players, corporate customers (B2B) and non-Key-Account customers (Business Development)
- Provides input into the strategic direction for the division in relation to turnover, profitability, budgets, and departmental structure
- Manage relevant reporting of management and financial information for the department
- Maintain and develop image and reputation through compliance with all relevant legislation and company policies
- Plan and manage internal communications to all team members within the department
- Responsible for ensuring short & long term strategic and tactical objectives fully support strategy
- Develop relationships with customers (D2C, Business Development) to understand and anticipate their existing and future needs, ensure that this is communicated cross-functionally within the business and to develop solutions for the customers.
- Assume accountability for the departments financial and strategic planning, including the P&L of Retail, online pure players and new business customers
Operations
- Deliver agreed sales and profit targets for the division
- Responsible for providing outstanding levels of customer service and customer satisfaction
- Design and implement the annual sales & marketing plan for the retail business
- Work with the Marketing Team on new product development feasibility and execution, on merchandising, product selection, promotions and social media support
- Work in conjunction with Finance to develop sound, cost effective tracking systems
- Work in conjunction with IT to keep our Lindt e-shop running and updated, where required
- Management of the POS system in delivering the requirements of the retail team and utilizing information in making informed decisions in the ongoing management
- Assess product range including pricing
- Manage each store in line with agreed target ratios on labor and stock shrinkage
- Forecasting sales volumes and work with the Supply Chain Manager to establish the most efficient order/delivery process for stock
Maintenance, Agreements & Contracts
- Manage all store lease negotiations on an ongoing basis including new options and renewals
- Manage third party service agreements
- Ensure that all equipment and machinery are fully operational and in good repair
- Conduct quarterly maintenance reviews on each site
Staff Development & Management
- Understand & ensure compliance with the relevant labor laws governing employees
- Manage the recruitment process for all retail management
- Develop leadership & implement a training schedule to include company history, policies & procedures, product knowledge and customer service
- Counsel, coach and guide management team on proper techniques, operational issues and human resources
- Communicate regularly with the team in regards to sales, P/L, Service and best practice
- Provide direction to the Store Manager in setting targets & contribute to action plans to achieve these targets
- Work with the HR department in the selection, training, development and succession planning of current and future staff in all states
- Responsible for regular coaching and performance evaluations of all direct reports.
Work Health & Safety
- Apply best practice and ensure compliance with all OHSA legislation
- Ensure new retail store shop fitting supports a safe work environment that minimizes risk to employee health and wellbeing
- Ensure OHSA standards are strictly observed (or Lindt standards where they exceed statutory requirements)
- Enforces food safety and hygiene standards in store at all times
Personal Characteristics
- Strategic thinker, strong analytical skills
- Ability to mentor, guide and inspire teams to develop a strong-productive team
- Entrepreneurial with ability to think outside the box
- Ability to deliver direction and motivate teams to achieve results based on sound strategy
- Assigns the highest priority to customer satisfaction and is committed to quality
- Sets clear performance targets, provides direction and defines responsibility
- Fully utilizes diversity of team-members to achieve superior business success
Skills and Competencies required
- Minimum of 4 – 6 years in field area of Hospitality and/or Retail management in a premium environment
- Proven record of successful conceptual development and strategic implementation
- Proven track record with increasing responsibilities and the ability to manage effectively areas of profit/loss with a growth oriented multi-unit organization
- Previous food Industry experience preferable
- Intermediate computer skills (Excel, Word, Outlook, Power Point)
- Strong written and verbal communication skills
- Creative and innovative problem solving skills
Other Features of the Job
- Manage projects that may incorporate process or system improvements for the retail business
- Other duties as directed or as required by the business
- Liaison with overseas management, external consultants
- Access to appropriate financial personnel who will provide agreed financial information in a timely manner
Director Of Retail position available in Western Cape, Cape Town. This job position was posted by Talent Acquisition Consulting. The job has been posted as a premium ad on 2025-01-31 at 13:16:02 in the Fmcg category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
South Africa: Group Director Of Operational Risk
Are you an operational risk expert with a passion for driving transformation? A prominent Bank in Kenya is seeking a dynamic Group Director of Operational Risk to lead the execution of its Group operational risk framework. Reporting directly to the Chief R
View Job
Group Director Of Operational Risk
South Africa: Director Of Commercial Banking
Key Responsibilities: Develop and execute strategic plans to grow the Commercial Banking division. Build and nurture strong relationships with corporate and SME clients. Lead and manage a high-performing team to achieve business objectives. Oversee credit
View Job
Director Of Commercial Banking
Cape Town City Centre: Director Of Engineering
Director of Engineering Cape Town for a year and relocate to USA International company Qualifications and experience : BEng-degree (mechanical or electronic or electrical or mechatronic) Masterâ??s degree will be beneficial. Minimum 15 years of engineerin
View Job
Director Of Engineering
South Africa: Director Of Education
Position: Director of Education Location: Remote, South Africa (UK Time) Contract: Full-time Salary: R50 000 -70 000 pm Neg About Us: We are an innovative AI consultancy and training provider, dedicated to accelerating the AI capabilities of organizations.
View Job
Director Of Education
South Africa: Director Of Strategy & Business Development
Job Summary: The Director of Strategy & Business Development will play a critical role in shaping and executing the long-term vision of the organization. This individual will be responsible for leading the development and execution of business strategies,
View Job
Director Of Strategy & Business Development
South Africa: Director Of Insurance Products
We are partnering with a leading Pan-African bank in Kenya to recruit a seasoned and visionary Director of Insurance Products to lead the strategic development and management of the banks insurance product portfolio. The ideal candidate will drive product
View Job
Director Of Insurance Products
South Africa: Director Of Audit
We are working with a leading Pan-African bank in Kenya to recruit a highly skilled and results-oriented Director of Audit to oversee and lead their internal audit function. In this critical leadership role, the successful candidate will design and impleme
View Job
Director Of Audit
South Africa: Director Of Actuarial Services
We are partnering with a prominent Pan-African Bank based in Kenya to identify a visionary and experienced Director of Actuarial Services to spearhead their actuarial function. In this pivotal role, the successful candidate will lead the development and im
View Job
Director Of Actuarial Services
South Africa: Director Of Insurance Products
Our client, a leading Pan-African bank in Kenya, is seeking an experienced Director of Insurance Products to oversee the strategic development, implementation, and management of the companys insurance product portfolio. The ideal candidate will drive innov
View Job
Director Of Insurance Products
South Africa: Director Of Risk And Compliance
We are collaborating with a leading Pan-African bank in Kenya to identify a highly skilled Director of Risk and Compliance to lead the strategic design and implementation of comprehensive risk management and compliance frameworks. The successful candidate
View Job
Director Of Risk And Compliance
South Africa: Director Of Audit
Our client, a leading Pan-African Bank in Kenya, is seeking an experienced and results-driven Director of Audit to lead the internal audit function. The successful candidate will be responsible for developing and executing a comprehensive audit strategy to
View Job
Director Of Audit
South Africa: Director Of Retail
Location: Cape Town Company: International Premium Confectionary Brand (FMCG) Are you a seasoned retail professional with a passion for premium products? Our international premium confectionary Client is seeking a Director of Retail to lead their retail di
View Job
Director Of Retail
South Africa: Director Of Audit
Are you an audit powerhouse ready to make a bold career move? A leading financial institution in Kenya is looking for a Chief Audit Executive to take charge and lead its internal audit function with vision and precision. Whats in It for You?: This is your
View Job
Director Of Audit
South Africa: Director Of Insurance Products
Ready to drive innovation in the insurance space? A leading Pan-African bank in Kenya is looking for a visionary Director of Insurance Products to lead the strategy, development, and success of its insurance portfolio. What Youll Do: Create innovative, cus
View Job
Director Of Insurance Products
South Africa: Director Of Actuarial Services
Calling all actuarial trailblazers A leading Pan-African Bank in Kenya is searching for a visionary Director of Actuarial Services to lead strategy, drive innovation, and revolutionize non-life insurance products. What Youll Do: Lead actuarial strategies a
View Job
Director Of Actuarial Services
Port Elizabeth: Executive Assistant To The Finance Director posted by Profile Personnel
Well established automotive company are seeking a qualified and experienced applicant to join their dynamic team. As a direct report to the Finance Director, the personal assistant`s role is to assist and support with the coordinating, preparation and admi
View Job
Executive Assistant To The Finance Director
Johannesburg: Chief Financial Officer / Financial Director posted by Fempower Personnel
My Client, a JSE Listed Oil and Gas company based in Johannesburg is urgently seeking to employ a qualified CFO on 12 months contract to perm in the future. The role will report directly to the Chief Executive Officer.The incumbent should have strong finan
View Job
Chief Financial Officer / Financial Director
Cape Town: Director Of Retail posted by Talent Acquisition Consulting
Position Purpose This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the Retail (own store network), Direct to Consumer (D2C) and Business Development division. This role will provide clear d
View Job
Director Of Retail
Cape Town: Director Of Finance posted by Fempower Personnel
Director of Finance Role Description: Responsible for overseeing financial planning, financial statements, analytical skills, financial reporting, and managing the overall finance function of the organization.Reports to: General ManagerSubordinated positio
View Job
Director Of Finance
South Africa: Director Of Sales And Marketing posted by Zeebra Junction Specialist Recruitment
Overview My Client a Deluxe Hotel in West Africa (Part of an International Hotel Group) is looking for a high-performing Sales and Marketing Director ( French Speaking) The successful candidate will meet our customer acquisition and revenue growth objecti
View Job
Director Of Sales And Marketing
Cape Town: Director Of Product posted by Workskuad
Our client; a top business platform that equips small business owners across Africa, is looking to hire a director of product in Cape town, South Africa.Your role at the company will be to take the lead on defining the future of our Products, discovering a
View Job
Director Of Product
Africa: Director Of Commercial Banking posted by Network International
Key Responsibilities:Develop and execute strategic plans to grow the Commercial Banking division.Build and nurture strong relationships with corporate and SME clients.Lead and manage a high-performing team to achieve business objectives.Oversee credit risk
View Job
Director Of Commercial Banking
Africa: Group Director Of Operational Risk posted by Network International
Key responsibilities: Rolling out the operational risk framework across the Bank, leading a talented team, and providing crucial insights to the Risk Management Committee. You`ll work closely with senior leaders to ensure operational risks are well-managed
View Job
Group Director Of Operational Risk
Africa: Director Of Audit posted by Network International
What’s in It for You?This is your opportunity to: Be a key advisor to senior leadership, ensuring compliance and operational excellence. Design and execute innovative audit strategies that add value and protect the organization. Build and lead a team
View Job
Director Of Audit
Africa: Director Of Actuarial Services posted by Network International
What You’ll Do:Lead actuarial strategies aligned with business goals.Drive innovation in non-life product pricing and profitability.Ensure compliance with regulations like IFRS and Solvency II.Develop cutting-edge actuarial models for pricing, reserv
View Job
Director Of Actuarial Services