Job Description
About the Role
CallForce BPO is seeking a Fibre Sales Team Leader to join our team in Cape Town. The successful candidate will be responsible for managing a team of sales agents who sell fibre internet services on behalf of one of South Africa’s leading internet service providers (ISP). As a key member of our leadership team, you will drive performance, ensure sales targets are met, and support the teams development.
Key Responsibilities
- Oversee daily operations, motivate agents, ensure sales targets are met.
- Track sales targets, KPIs, and individual agent performance.
- Provide regular feedback, training, and support to improve sales skills.
- Implement strategies to boost conversion rates and upsell/cross-sell opportunities.
- Prepare performance reports and share insights with management.
- Ensure high levels of customer satisfaction and handle escalations when needed.
Requirements
- 2+ years experience as a Team leader on a fibre campaign
- Strong leadership and coaching abilities.
- Must have knowledge of fibre internet products and the telecom industry.
- Excellent communication and interpersonal skills.
- Sales-driven mindset with a focus on meeting and exceeding targets.
Qualifications
- Matric
Salary & Benefits
- Competitive salary will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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