Job Description
About the Role
As a FIT Consultant at Craven Cottage CC, you will lead and manage a team of Destination Experts, ensuring targets are met and performance is optimized. You will oversee the design and execution of high-quality, tailor-made travel itineraries for FIT clients across Southern and Eastern Africa. This role requires a strong understanding of the German Market and Culture, as well as in-depth knowledge of Southern and Eastern African tourism destinations.
Key Responsibilities
- Lead and manage a team of Destination Experts
- Oversee the design and execution of high-quality, tailor-made travel itineraries for FIT clients
- Implement and maintain Smart Quoting systems
- Manage proposal response times and ensure deadlines are consistently met
- Manage the day-to-day operations of the team, including workflow distribution and prioritization
- Work closely with the Product Division and maintain strong relationships with key suppliers
- Ensure all bookings, quotes, and client communications adhere to company standards and procedures
- Provide ongoing support, mentorship, and training to team members
- Provide support with Tourplan and WETU systems
- Facilitate Stand-up meetings and attend weekly meetings with FIT Operations Manager
- Report weekly on Sales performance, including inquiries and confirmed sales
- Report daily to Senior Management on team performance and progress and identify training needs
- Collaborate with Management to set and achieve team targets, ensuring constant alignment with company goals
- Take immediate action on any client issues, complaints, or operational challenges and keep the FIT Operations Manager informed in a structured and timely manner
- Assist in Recruitment, Onboarding, and Training of new team members as required
- Cost out and sell customized, professional, and competitive leisure travel itineraries in Southern and Eastern Africa for FIT clients
- Monitor market trends, competitor activity, and client feedback to drive continuous improvement and innovation
- Attend industry events, Trade Shows, and networking opportunities
Requirements
- Diploma or degree in Tourism, Hotel Management or Events Management
- Minimum of 10 years of experience in Sales within the Tourism industry, particularly within Southern and Eastern Africa
- Must have experience with and complete understanding of the German Market and Culture
- Strong Leadership Skills with the ability to motivate and guide a driven team
Qualifications
- None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Western Cape
The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.
In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.
Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.
The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.
For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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