Cape Town: Front Desk Ambassador posted by in The City Hospitality

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. We are currently recruiting for an energetic, well-organised Front Desk Ambassador for our 260-room hotel One Thibault located on the Foreshore/Financial District of Cape Town.

PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply.

Key Responsibilities:

• Must be able to work shifts (early morning through early afternoon, or early afternoon through 10:00pm) on a rotation basis
• Check-in and check-out of guests
• Make travel arrangements for sightseeing and tours (concierge services)
• Receive, store and deliver luggage
• Perform office duties as required
• Ability to follow all Company SOP’s
• Liaise with Housekeeping and Maintenance Departments and communicate guest requests in a timely and expeditious manner
• Receive reservations for accommodation from clients/agents, either in person, online or by telephone, fax and/or email
• Inform guests of the hotels services and facilities, policies and procedures
• Deal with enquiries and requests from in-house guests
• Take messages for guests
• Finalise guests’ bills and issue receipts upon payment on extras account.
• Place guests’ possessions in a safe if requested
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls
• Participate with in-house guest satisfaction calls via telephone
• Perform other Front Desk Ambassador duties as required/instructed

Requirements:

• Friendly and service orientated with a “can do” attitude
• Always a smile on your face and in your voice
• Reliable, responsible and dependable to fulfil obligations
• Excellent communication skills
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Be available shift work (mornings, afternoon or nights) on weekdays, weekends and holidays
• MUST live within the immediate Cape Town area

Preferred Qualifications and Experience:

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• At least 2 years previous experience in the same or similar position in a 4/5-star hotel
• Familiar with all duties and procedures in Front Office Department
• MS Office (Word, Excel and Email) is essential
• 1 years Channel manager experience essential
• Valid Driver’s licence
• Third language is advantageous

Benefits:

• Professional development opportunities

Application Details:

• To apply send your CV, head and shoulder photo, qualifications, and references to: *****@*****.co.za
• Note: If you have not heard back from us after two (2) weeks, please consider your application unsuccessful.