Cape Town: Front-of-House (FOH) Manager posted by Fempower Personnel
Posted on 2025-05-28 00:00:00
| Employer | Fempower Personnel |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Cape Town |
Job Summary
Front-of-House (FOH) Manager
Position Summary:
We are seeking a dynamic and customer-focused Front-of-House Manager to lead our guest-facing operations. This individual will be responsible for delivering exceptional customer service, managing the FOH team, and ensuring a smooth, welcoming experience for all guests. The ideal candidate is a confident leader with strong communication skills, a keen eye for detail, and a passion for hospitality.
Key Responsibilities:
- Supervise all front-of-house operations, including host/hostess, wait staff, bartenders, and reception
- Ensure outstanding customer service standards are met and exceeded
- Manage staff scheduling, shift planning, and daily briefings
- Recruit, train, and coach FOH team members to deliver professional and friendly service
- Resolve customer concerns or complaints in a timely and professional manner
- Maintain cleanliness, ambiance, and presentation standards of the venue
- Collaborate with the kitchen and back-of-house team to ensure seamless service
- Monitor and manage reservations, guest flow, and seating efficiency
- Track and analyze FOH performance metrics (e.g., guest satisfaction, wait times, staff efficiency)
- Ensure compliance with health and safety regulations and company policies
Qualifications:
- 3+ years of experience in a front-of-house supervisory or management role in hospitality or food service
- Excellent interpersonal, communication, and conflict resolution skills
- Strong organizational and multitasking abilities
- Proven leadership and team management experience
- Ability to work flexible hours, including evenings, weekends, and holidays
- Certification in hospitality or customer service management is a plus
What We Offer:
- Competitive salary
- A vibrant, inclusive, and team-oriented work environment
To Apply:
Please submit your resume to *****@*****.co.za
Click Go Apply to apply online!
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