Job Description
Guest Experience Manager
Imagine being at the heart of a world where every detail matters and every interaction creates a memory. As Guest Experience Manager, you will guide guests through their journey, curating moments of warmth, comfort, and elegance that reflect the very essence of luxury hospitality. This is a role for someone who thrives on human connection, anticipates needs before they are spoken, and takes pride in transforming a stay into an unforgettable story.
Key Responsibilities
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Create seamless and memorable guest experiences with a personal, thoughtful touch.
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Act as the dedicated point of contact for guests, building relationships and gathering feedback to continuously elevate service.
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Oversee daily bookings and ensure all rooms and details are perfected prior to guest arrival.
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Coordinate communication between guests and internal teams, ensuring prompt follow-up and resolutions.
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Share knowledge of services, dining, and amenities, inspiring guests to explore all that the property offers.
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Collaborate with Housekeeping, Food & Beverage, and other departments to enhance and personalize the guest journey.
What You Bring
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Diploma or Degree in Hospitality or a related field.
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34 years experience in a guest-facing role within the luxury hospitality sector.
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Proven experience in mid to senior-level hospitality management.
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Fluent in English; proficiency in additional languages is a distinct advantage.
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Professional presentation, responsibility, and an innate passion for service.
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A strong understanding of luxury standards and guest experience excellence.
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