Menu Close

Cape Town: Head Of Communications posted by Rain

Head Of Communications

Posted on 2025-03-20

Employer Rain
Salary 0
Category Trade Artisans Technical
Location Western Cape  /  Cape Town

Job Summary

Job Purpose:
As the Head of the Communications, you will be responsible for how we communicate with our customers and the media. It’s all about delivering the right message to the right customer at the right time and on the right platform. Your role will focus on designing and implementing a communications strategy aimed at enhancing customer satisfaction, building loyalty, reducing friction and driving positive brand reputation. You`ll lead the way on strategy, roadmap prioritisation, cross-channel coordination, and identifying new opportunities to improve the overall communications experience.

Key

Responsibilities:

  • Develop & execute a communications strategy to improve rain`s customer experience throughout their entire journey.
  • Develop brand customer communication playbook for execution across comms-channels for the end-to-end customer life-cycle.
  • Leverage new technologies to create new communication experiences
  • Lead a team by fostering collaboration to enhance our communications.
  • Proactively address customer concerns before they arise, ensuring quick and positive resolutions.
  • Build strong partnerships with key business functions to ensure visibility across the organization.
  • Oversee the execution of the communication strategy across channels, including call centre agents, email, SMS, WhatsApp, push notifications, and online platforms.
  • Lead brand PR strategy in key moments, media responses and crisis communications efforts, ensuring timely and accurate information reaches both customers and stakeholders.
  • Take charge of content design and support for digital and copy assets, ensuring all communications are clear, visually appealing, and effectively targeted.

Requirements:

  • Experience: proven track record 7 years in communications strategy and execution
  • Skills: Crisis communication, project management, leadership, and presentation skills. You should excel in facilitating collaboration and bringing fresh ideas to the table. Strong expertise in mass communication is key.
  • Abilities: Analytical mindset with the ability to turn data into compelling stories. You should have a solid understanding of emerging digital trends and technologies and be able to solve problems.
  • Working Conditions: A highly collaborative, full-time office environment.

Head Of Communications position available in Western Cape, Cape Town. This job position was posted by Rain. The job has been posted as a char8000 ad on 2025-03-20 at 01:03:45 in the Trade Artisans Technical category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Head Of Hr Management posted by Construct Executive Search

Applicants must have the following requirements:Must have a Bachelors Degree in Human Resources, or Business Administration.Must have 10-12 years of experience in HR management, within a senior leadership role.Must have experience in the built environment.


View Job
Head Of Hr Management

Pretoria: Procurement Head – Professional Services R (1.6M) – Public Sector – Ee

Provide strategic, tactical and operational leadership across planning and procurement for successful SOE. Manage substantial budget and large team. Minimum post grad qualification with 10 years experience in Supply Chain/Procurement and knowledge of PFMA


View Job
Procurement Head – Professional Services R (1.6M) – Public Sector – Ee

Johannesburg: Head Of Sales – Solar Solutions (Jb5059) posted by Kontak Recruitment

"Head of Sales - Solar Solutions (JB5059)Johannesburg, Gauteng R50 000 - R100 000 CTC per month based on experience PermanentOur client, a leading distributor of renewable energy solutions, who has established strong partnerships with renowned brands,


View Job
Head Of Sales – Solar Solutions (Jb5059)

Pretoria: Head Of Managed Services – Pretoria

RedCat Recruitment is seeking a suitably qualified and experienced HEAD OF MANAGED SERVICES for a large concern, position based in Pretoria, Gauteng. JOB DESCRIPTION Grade 12. Degree in Information Technology, Business Administration, or a related field an


View Job
Head Of Managed Services – Pretoria

Johannesburg: Head Of Enterprise Architecture – Jhb

Head of Enterprise Architecture Responsible for the entire Organisations Enterprise strategy framework implementation, analysis, design, and integration of an organizations complete information resources, including infrastructure, applications, and data. A


View Job
Head Of Enterprise Architecture – Jhb

Johannesburg: Principle Head Of It Operations – Jhb

Leads the development, implementation, and execution of organization-wide information technology plans and strategy that contribute to the development and delivery of IT Operations Functions that support and leads the business objectives JOB PURPOSE Leads


View Job
Principle Head Of It Operations – Jhb

Johannesburg: Head Of Finance

Lead and oversee the organizations financial strategy, planning, and operations. Manage financial reporting, budgeting, and forecasting processes. Provide strategic financial insights to support decision-making and business growth. Ensure compliance with a


View Job
Head Of Finance

Midrand: Head Of Warehouse Strategy (Fmcg) (Network Design & Cost Optimisation)

My client, a top-tier FMCG company, is looking for a Warehouse Distribution Manager to drive innovation, efficiency, and financial sustainability within their distribution network. This is not a traditional DC/warehouse role; this position requires an anal


View Job
Head Of Warehouse Strategy (Fmcg) (Network Design & Cost Optimisation)

Durban: Head Of Finance And Estates

My client is a leader in the BPO space. As the Head of Finance, you will be responsible for the below: Management and development of the finance & payroll functions, to deliver a high performing team. Annual budgets and quarterly re-forecasts for review an


View Job
Head Of Finance And Estates

Parow: Head Of Buying (Sports Apparel) – Western Cape, Sa

HEAD OF BUYING (Sports Apparel) Western Cape, SA Highly Competitive Package on Offer Are you a strategic thinker with a passion for clothing retail and / or retail and sports? Do you have an eye for spotting trends and a knack for driving profitability thr


View Job
Head Of Buying (Sports Apparel) – Western Cape, Sa

Johannesburg: Head Of Sales: Merchant Cash Advance

Key Responsibilities: Lead and manage the sales team to achieve revenue targets Develop and implement sales strategies and processes to increase revenue and profitability Train and coach sales representatives to improve performance and productivity Build a


View Job
Head Of Sales

Sandton: Head Of Health School

Responsibilities: Provide visionary leadership and strategic direction to the school, promoting excellence across all areas of teaching, research, and clinical practice. Develop and implement strategic plans that align with the broader goals of the univers


View Job
Head Of Health School

Tzaneen: Head Of Agriculture Africa

Responsibilities: Production and Growth Strategy Development - Fruit Production, Fruit Packing/Harvesting, development and implementation of Five (5) year growth and expansion strategy/plan. Technical Evaluation of all orchards, soils and tree health use o


View Job
Head Of Agriculture Africa

Johannesburg: Supply Chain – Head Of Supply Chain

HEAD OF SUPPLY CHAIN - SENIOR MANAGEMENT experience - Minimum 10 Year`s FMCG Industry experience Post Graduate Tertiary Qualification in Supply Chain Management or any relevant Qualification (NQF7) Master`s in BUSINESS ADMINISTRATION will be an Added Ad


View Job
Supply Chain – Head Of Supply Chain

Centurion: Head Of Procurement Â?? Insurance & Investment Industry

This role requires a commercially astute professional with deep expertise in procurement governance, contract management, and supplier risk mitigation within a regulated financial environment. Key Responsibilities: Develop and implement procurement strateg


View Job
Head Of Procurement Â?? Insurance & Investment Industry

Centurion: Head Of Group Procurement (Ee)

Requirements: Bachelor`s degree in Business, Finance, or Supply Chain Management; a postgraduate qualification is advantageous. Professional qualifications such as the Certificate in Advanced Programme in Supply Chain Management or CIPS (Chartered Institut


View Job
Head Of Group Procurement (Ee)

Sandton: Head Of Operations

Requirements: Matric with mathematics. An appropriate and suitable tertiary qualification in logistics, engineering, procurement or finance would be an advantage. Procurement, Logistics and Warehouse Management Experience. Facilities Management Experience.


View Job
Head Of Operations

Sandton: Head Of Technology (Ee)- Johannesburg

Requirements: A suitable tertiary qualification (A university degree in Engineering or equivalent / a post-graduate degree in business management would be advantageous) Extensive experience in the telecommunications industry including at least some supply


View Job
Head Of Technology (Ee)- Johannesburg

Sandton: Head Of Marketing

Responsibilities: Develop and implement a cohesive marketing plan to increase brand awareness and market share. Lead and manage the marketing team to execute campaigns that effectively communicate our unique value proposition. Collaborate with cross-functi


View Job
Head Of Marketing

Sandton: Head Of Public Relations

Responsibilities: Develop and implement a comprehensive public relations strategy that promotes the organization`s vision and mission to various external audiences. Lead crisis management efforts and act as the primary spokesperson for the organization in


View Job
Head Of Public Relations

Sandton: Head Of Crm (Customer Relations Collections)

Responsibilities: Develop and oversee the implementation of strategies for customer relations and collections, ensuring they align with the organization`s overall goals. Manage and optimize customer interactions to enhance satisfaction, retention, and reve


View Job
Head Of Crm (Customer Relations Collections)

Cape Town City Centre: Head Of Operations

A Boutique Travel Agency is looking for a ð??ð??ð??ð?? ð?¢ð?? ð?¢ð?£ð??ð?¥ð??ð?§ð??ð?¢ð?¡ð?¦ to join their team The ideal candidate will build organizational systems from the ground up and be comfortable taking on diverse tasks, with plans


View Job
Head Of Operations

Johannesburg: Head Of Finance

Key Responsibilities: Lead, mentor, and manage the finance team to achieve departmental and company objectives. Develop, implement, and maintain financial and operational controls to safeguard company assets and enhance cost efficiency. Drive cost manageme


View Job
Head Of Finance

Johannesburg: Head Of Debtors

My client is looking for an experienced Head of Debtors to lead their accounts receivable function, ensuring efficient cash flow management and strong debtor controls. This role is based in Sandton, Johannesburg North. Key Responsibilities: Oversee and man


View Job
Head Of Debtors

Johannesburg: Head Of Finance

Key Responsibilities: Provide strategic leadership in financial stewardship, overseeing cash flow management, forecasts, and budgets. Manage and mentor a team of professionals across credit control, billing operations, and core finance functions. Compile a


View Job
Head Of Finance

Error making API request.
Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area