Cape Town: Head of IT – Cape Region posted by CallForce

Department: Information Technology
Reports to: Group Financial Manager

Location: Cape town
Work Schedule: Full-time | Some after-hours support required

Job Purpose:

The Regional Head of IT for Cape Town is responsible for managing and supporting all IT operations within our Cape town offices, while supporting the broader national IT team ensuring the availability, stability, and security of systems in the Cape town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities:

• Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
• Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
• Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
• Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
• Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
• Support new site setups, campaign rollouts, expansions, and relocations within the region.
• Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
• Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
• Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
• Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements:

• Bachelors Degree in Information Technology, Computer Science, or related field
• Minimum 57 years experience in IT, with at least 3 years in a management role
• Experience in BPO, call centre, or telecom environments is essential
• Strong knowledge of dialler system functionality and management
• Proficient in network infrastructure, firewalls, VPNs, Windows/ servers

Preferred Certifications:

• CompTIA Network+ / Security+
• CCNA or similar networking certifications
• ITIL certification

Key Competencies:

• Strong leadership and team management skills
• Excellent troubleshooting and problem-solving abilities
• Strategic thinking with attention to detail
• Good communication and stakeholder management
• Ability to thrive in a fast-paced, 24/7 environment
• Strong documentation and process development skills