Menu Close

Cape Town: Head Of It Service Management posted by IOCO

Date 2024-11-24
Job Title Head Of It Service Management
Employer IOCO
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

We are looking to hire a Head of IT Service Management (ITSM) who will be responsible for leading and managing the IT service management functions within the organization. This role involves overseeing the design, implementation, and maintenance of IT service management frameworks and ensuring that IT services meet the needs of the business effectively and efficiently. The Head of ITSM will work closely with various stakeholders to align IT services with business goals, drive continuous improvement, and maintain high levels of customer satisfaction. What youll do: Leadership and Strategy Develop and execute the IT service management strategy in alignment with organizational goals. Lead and mentor the ITSM team, fostering a culture of excellence and continuous improvement. Collaborate with senior leadership to understand business objectives and ensure IT services support these goals. Service Management Framework Design, implement, and maintain IT service management frameworks based on best practices (e.g., ITIL, COBIT). Ensure the effective management of IT service delivery, including incident, problem, change, and release management. Oversee the development and maintenance of service catalogues and service level agreements (SLAs). Process Improvement and Optimization Identify opportunities for process improvements and implement changes to enhance service quality and efficiency. Monitor and analyze key performance indicators (KPIs) to assess service performance and drive improvements. Implement and maintain continuous improvement initiatives to enhance IT service delivery. Vendor and Stakeholder Engagement Build and maintain strong relationships with key stakeholders, including business units, IT teams, and external partners. Manage relationships with third-party vendors and service providers to ensure service delivery meets contractual obligations. Act as a primary point of contact for IT service-related issues and escalations. Communicate effectively with stakeholders to ensure alignment and understanding of IT service management goals and activities. Compliance and Risk Management Ensure IT services comply with relevant regulations, standards, and policies. Identify and manage risks associated with IT service delivery, implementing mitigation strategies as necessary. Maintain robust documentation and reporting to support compliance and audit requirements. Resource Management Manage the ITSM budget, ensuring effective allocation of resources to support service management activities. Oversee the procurement and management of tools and technologies required for IT service management. Ensure the ITSM team is adequately trained and equipped to perform their roles effectively. Your expertise: Experience in IT service management or a related field. Proven track record in a leadership role within IT. Experience with ITIL, COBIT, or other IT service management frameworks. Cloud experience: AWS Exposure to Chorus is very beneficial Qualifications: Matric Relevant IT Qualifications Other information applicable to the opportunity: Location: Cape Town hybrid way of work Years experience: 10+ Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
Head Of It Service Management position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2024-11-24 at 13:41:49 in the Professions category

Click Go Apply to apply online!

View Job  Cape Town: Renewable Energy Sales Engineer posted by Omega HR Solutions

You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Klerksdorp: Head Of Department: Admin Head And Head Receptionist – Urgently Needed posted by Drs Alberts Bouwer en Jordaan Incorporated

Minimum requirements:Grade 12Management Qualification (degree or diploma)At least 5 years of work experience in the medical field.At least 2 years of work experience in the medical field as a head of department or manager. The role requires a people/patien


View Job
Head Of Department

Stellenbosch: Snr Talent Acquisition Manager – Head Of Talent Acquisition posted by YAM Legacy

E-mail CV`s to YAM Legacy Snr Talent Acquisition Manager - Head Of Talent Acquisition position available in Western Cape, Stellenbosch. This job position was posted by YAM Legacy. The job has been posted as a free ad on 2024-10-03 at 14:29:42 in the Man


View Job
Snr Talent Acquisition Manager – Head Of Talent Acquisition

Africa: Head Of Communications (Jb4806) posted by Kontak Recruitment

"Head of Communications (JB4806) Remote for applicants residing in Africa Market-RelatedDuration: Permanent We are seeking a highly skilled Head of Communications to lead and manage both internal and external communication strategies for a clinical researc


View Job
Head Of Communications (Jb4806)

Gauteng: Head Of Regulatory Advocacy & Market Access (Jb4807) posted by Kontak Recruitment

"Head of Regulatory Advocacy & Market Access (JB4807) Remote, for applicants residing in Africa Market RelatedDuration: PermanentWe are seeking a highly experienced Head of Regulatory Advocacy & Market Access to lead regulatory strategies and advocacy effo


View Job
Head Of Regulatory Advocacy & Market Access (Jb4807)

Johannesburg: Head Of Operations (Solar)

Company Description: We are seeking a highly motivated and experienced individual to join our team as the Solar Head of Operations. As the Solar Head of Operations, you will be responsible for overseeing the efficient and effective operation of our solar e


View Job
Head Of Operations (Solar)

Cape Town City Centre: Head Of Programmes

Our client is looking for a Head of Programmes. This role is responsible for the overall planning, execution, and delivery of the organization`s programmes. This includes developing and managing the programme portfolio, ensuring that programmes are aligned

View Job  Cape Town: Senior Accountant posted by Hire Resolve

View Job
Head Of Programmes

Hoedspruit: Head Of Housekeeping

Key Responsibilities: Manage and coordinate housekeeping operations to maintain high standards of cleanliness and hygiene. Train, supervise, and motivate housekeeping staff to deliver excellent service. Conduct regular inspections of guest rooms and public


View Job
Head Of Housekeeping

Cape Town City Centre: Head Of Operations

Our client is seeking a Head of Operations to join their team located in Cape Town. The Head of Operations is responsible for overseeing the company`s daily operations. This role involves optimising operational workflows to ensure timeous delivery of goods


View Job
Head Of Operations

Kwazulu-Natal: Head Of Hr – South Africa

Head of HR (POS24345) AREA: South Africa SALARY: Market Related Job Description: In this role you will be responsible for executing the entire HR Strategy (ca. 500 employees), including an oversight to the Site from setting the agenda and people priorities


View Job
Head Of Hr – South Africa

Johannesburg: Head Of Department – Intermediate Phase (Tembisa)

Qualifications and Skills: - Bachelor of Education (BEd) in Intermediate Phase, with SACE registration. - At least 3 years of experience in school management or a similar leadership role. - Excellent communication skills in both English and Afrikaans, able


View Job
Head Of Department – Intermediate Phase (Tembisa)

Johannesburg: Head Of Legal And Compliance

JOB DESCRIPTION INFORMATION: Job Title: Head of legal and compliance Employment Type: Permanent, On-site Work Location: Johannesburg - Sandton JOB CONTEXT: We`re on the lookout for a Head pf legal and compliance to be the driving force behind our legal pro


View Job
Head Of Legal And Compliance

Sandton: Head Of Legal And Compliance

The Head of Legal and Compliance will be responsible in the strategic delivery of the legal and compliance team and function. This will include partnering with top management to deliver legal solutions to mitigate risks relating to strategic priorities, bu


View Job
Head Of Legal And Compliance

Johannesburg: Head Of Finance

Head of Finance Media & Entertainment Industry Key Responsibilities: Lead financial planning, budgeting, and forecasting to support strategic goals. Oversee financial reporting, ensuring accuracy and compliance. Collaborate with executive leadership on inv


View Job
Head Of Finance

Port Elizabeth: Head Of Quality & Responsible Pharmacist

Main Purpose of the Job: Management of the Quality Development of Quality Culture Strategic Development & Improvement of Quality Compliance to meet international standards Assuring of Compliance with international statutory & GMP requirements Assuring of C


View Job
Head Of Quality & Responsible Pharmacist

Johannesburg: Head Of Finance

Main Areas of Responsibility: Lead the finance team, managing financial operations, accounting, and internal controls. Develop and refine financial models, ensuring that capital allocation yields favorable returns. Prepare business cases and investment pro


View Job
Head Of Finance

Cape Town City Centre: Head Of Data And Ops

The alternative candidate we’re interested in searching the market for is a Senior Manager of Data Operations to lead our data strategy, optimize contact sourcing, and manage our data team within a B2B outbound sales environment. This role will oversee dat


View Job
Head Of Data And Ops

South Africa: Head Of Employee Rewards And Recognition

Bachelors degree in Human Resources, Business Administration, Finance, or a related field. Certified Compensation Professional (CCP) and Global Remuneration Professional (GRP) (advantageous). 10 years in Compensation and Benefits (3 years in a leadership r

View Job  Cape Town: Store Assistant posted by Isilumko Staffing

View Job
Head Of Employee Rewards And Recognition

Johannesburg: Head Of Tax

This company is a prominent financial institution dedicated to providing comprehensive banking solutions and services to individuals, businesses, and communities. With a rich history and a strong commitment to innovation. This company prides itself on fost


View Job
Head Of Tax

Cape Town City Centre: Executive Head Of Project Development

The Royal Portfolio is seeking an Executive Head of Project Development to work alongside our owners and management teams on new construction and renovation projects. The ideal candidate must have a strong background in property development and infrastruct


View Job
Executive Head Of Project Development

South Africa: Head Of Cards & Business Development (Kenyan Diaspora)

Key Responsibilities: Strategic Leadership & Management: Develop and execute a comprehensive strategy for the card banking division to drive market share, profitability, and customer satisfaction. Oversee the development of credit, debit, and prepaid card


View Job
Head Of Cards & Business Development (Kenyan Diaspora)

Johannesburg: Head Of Customer Sales And Marketing

The Opportunity We are looking for a customer facing Sales Leader who has proven ability to execute against ambitious sales targets as well as supporting the development of the programme and outreach to the investment community. They must be able to work i


View Job
Head Of Customer Sales And Marketing

Johannesburg: Head Of Finance

My client is a global leader in the pharmaceutical industry. This organization is dedicated to discovering, developing, and delivering innovative medicines that improve patient health and quality of life. Operating in over 150 countries, the company has a


View Job
Head Of Finance

Johannesburg: Head Of Admin

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful. Head Of Admin position available in Gauteng, Johannesburg. This job position was posted by . The job has been post


View Job
Head Of Admin

Cape Town City Centre: Head Of Port Operations – Expat Mining

Qualification and REQUIREMENTS Degree in Civil/mechanical engineering or equivalent. At least 18-20 years ` experience in managing Port construction projects and port operations , ideally in the mining sector . Certificates in port management to ensure tha


View Job
Head Of Port Operations – Expat Mining

Midrand: Head Of High School (Private School)

Honours Degree in Education (recommended) or related field. 10 years` experience in a management position at an educational institution. At least 10 years high school teaching experience. Knowledge of High School curriculum. Ability to lead and nurture you


View Job
Head Of High School (Private School)

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area