Job Description
About the Role
We are seeking a dynamic and detail-oriented HR Officer to join our team in Cape Town. As an integral part of our Human Resources department, you will be responsible for overseeing HR process delivery, maintaining client relationships, ensuring service level agreements (SLAs) are met, and identifying opportunities for process improvements and client satisfaction.
Key Responsibilities
- Manage employee grievances, disputes, and conflicts in an effective manner.
- Provide advice and support to management and employees on employee relations and industrial relations-related issues.
- Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.
- Conduct investigations into employee misconduct and recommend appropriate actions.
- Ensure compliance is met with all relevant labour laws, regulations, and internal policies.
- Prepare and maintain documentation related to ER issues, grievances, disciplinary actions, and investigations.
- Support Group Head of HR with EE submissions and relevant compliance documents.
Requirements
- 1-3 years of experience in an HR operation within a BPO or shared services environment.
- Proven experience in client servicing/account management.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
Qualifications
- Bachelor’s degree in Human Resources or higher certification.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Human Resource Jobs in Western Cape
The Human Resource (HR) field in the Western Cape, South Africa is generally a growing industry, with a high demand for professionals who can manage and develop talent within organisations. Typically, HR roles are found in various sectors, including technology, financial services, manufacturing, and healthcare.
In terms of salary expectations, it’s common to find HR professionals earning between R500 000 to R1 million per annum, although this range can vary greatly depending on factors such as experience, company size, industry sector, and specific job requirements. For instance, senior HR managers or those in corporate roles may earn at the higher end of this spectrum, while entry-level HR assistants may start around the lower end.
Common skills for HR professionals include strong communication and interpersonal skills, ability to build relationships with employees and management, knowledge of employment laws and labour regulations, proficiency in HR software such as SAP or Workday, analytical and problem-solving skills, and a solid understanding of organisational development principles. Other relevant skills often include project management, conflict resolution, coaching and training, and data analysis.
The Western Cape is home to various industries that commonly employ HR professionals, including the technology industry, where companies like Google and Microsoft have a significant presence. Financial services sector companies, such as banks and insurance providers, also require skilled HR staff to manage employee relations and talent development. Additionally, manufacturing sector companies, particularly in the automotive or pharmaceutical industries, often need HR specialists to oversee labour practices and ensure compliance with regulations.
Career progression for HR professionals is generally positive, with opportunities for growth into senior roles such as director of human resources or organisational development manager. Many HR practitioners also pursue advanced degrees, such as a Master’s in Business Administration (MBA) or a Postgraduate Diploma in Human Resources Management, to further develop their skills and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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